topic Re: Packet Loss in Gaming again (Area 15) in Gaming Support
https://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145439#M54444
<P>Thanks again for joining me for a pm <span class="lia-unicode-emoji" title=":slightly_smiling_face:">ðŸ™‚</span> I'm glad we've got you all booked in for an engineer visit. Please do keep us posted following this appointment and let us know if you're still having trouble. We can always take another look and escalate further if appropriate.</P>
<P> </P>
<P>Thanks,</P>
<P>Rachael</P>Mon, 03 Feb 2020 15:56:39 GMTRachael_F2020-02-03T15:56:39ZPacket Loss in Gaming again (Area 15)
https://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145073#M54428
<P>This seemed to happen around the same time as last year. Ping is fine in games and nothing to show that there is anything wrong. But the packet loss is back. </P><P>BQM of today alone shows red: </P><PRE>https://www.thinkbroadband.com/broadband/monitoring/quality/share/af1a2784487ec1076852337c068d395748f7a167-02-02-2020</PRE><P> And this is basically what I suffer from: <A href="https://imgur.com/a/lLNcX8L" target="_blank" rel="noopener">https://imgur.com/a/lLNcX8L</A></P><P>Downstream:</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>187000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>17.9</TD><TD>36</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>17.9</TD><TD>37</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>195000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>9</TD><TD>203000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>10</TD><TD>211000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>11</TD><TD>219000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>12</TD><TD>227000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>13</TD><TD>235000000</TD><TD>17.3</TD><TD>37</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>243000000</TD><TD>17</TD><TD>37</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>15</TD><TD>251000000</TD><TD>17</TD><TD>37</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>16</TD><TD>259000000</TD><TD>17.3</TD><TD>37</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>17</TD><TD>267000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>18</TD><TD>275000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>19</TD><TD>283000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>20</TD><TD>291000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>21</TD><TD>299000000</TD><TD>18.1</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>18.6</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.3</TD><TD>55</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>36.6</TD><TD>73</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>37.3</TD><TD>37</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>37.6</TD><TD>32</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>37.6</TD><TD>62</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>37.6</TD><TD>37</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>37.3</TD><TD>51</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>37.6</TD><TD>58</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>37.3</TD><TD>50</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>71</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.6</TD><TD>34</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>37.6</TD><TD>101</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>37.3</TD><TD>72</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.3</TD><TD>72</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>37.6</TD><TD>51</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>37.3</TD><TD>23</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>37.6</TD><TD>27</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>37.6</TD><TD>49</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>37.6</TD><TD>40</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>37.6</TD><TD>43</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.6</TD><TD>29</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>37.6</TD><TD>34</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>45</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.6</TD><TD>58</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39399990</TD><TD>3.6</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>2</TD><TD>60300000</TD><TD>3.725</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>53700000</TD><TD>3.675</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>46200024</TD><TD>3.625</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Please help Virgin Media :)!</P>Sun, 02 Feb 2020 23:02:03 GMThttps://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145073#M54428punchchris2020-02-02T23:02:03ZRe: Packet Loss in Gaming again (Area 15)
https://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145204#M54432
<P>Just called up VM about the issue and the guy didn't understand what Packet loss was and claimed it was because I'm not using an Ethernet cable, which I am. I'm seriously considering cancelling my account - screw paying this much for internet. </P>Mon, 03 Feb 2020 10:12:05 GMThttps://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145204#M54432punchchris2020-02-03T10:12:05ZRe: Packet Loss in Gaming again (Area 15)
https://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145401#M54442
<P>Hi punchchris,</P>
<P> </P>
<P>I picked up your comment on another thread, so here I am to help you out <span class="lia-unicode-emoji" title=":slightly_smiling_face:">ðŸ™‚</span> I'd like to start by apologising for the broadband issues you've been experiencing and the difficulty you've had in addressing this.</P>
<P> </P>
<P>In taking a look at the backend of your services, I can see that your downstream power levels are far too high. This would need an engineer visit to resolve so I'll drop you a private message now to clear account security. Please head to the purple envelope in the top right corner to respond.</P>
<P> </P>
<P>I'm also going to feed back regarding the recent conversation you've had with our support team. Your connection has a major fault and I'm really disappointed that this wasn't picked up. There are clear markers on our system to indicate the problem, so this needs to be investigated further.</P>
<P> </P>
<P>Thanks,</P>
<P>Rachael</P>Mon, 03 Feb 2020 15:28:58 GMThttps://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145401#M54442Rachael_F2020-02-03T15:28:58ZRe: Packet Loss in Gaming again (Area 15)
https://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145439#M54444
<P>Thanks again for joining me for a pm <span class="lia-unicode-emoji" title=":slightly_smiling_face:">ðŸ™‚</span> I'm glad we've got you all booked in for an engineer visit. Please do keep us posted following this appointment and let us know if you're still having trouble. We can always take another look and escalate further if appropriate.</P>
<P> </P>
<P>Thanks,</P>
<P>Rachael</P>Mon, 03 Feb 2020 15:56:39 GMThttps://community.virginmedia.com/t5/Gaming-Support/Packet-Loss-in-Gaming-again-Area-15/m-p/4145439#M54444Rachael_F2020-02-03T15:56:39Z