topic Re: Sluggish connection to games, especially fifa 20 in Gaming Support
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083274#M52669
<P>Of course.</P><P>Sorry for the delay</P><P> </P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>475000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>6.9</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>6.6</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>6.3</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>6</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>6</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>5.5</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>5.8</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>6.1</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>5.9</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>5.8</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>299000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>17</TD><TD>307000000</TD><TD>7</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>18</TD><TD>315000000</TD><TD>6.9</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>19</TD><TD>323000000</TD><TD>7</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>20</TD><TD>443000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>21</TD><TD>451000000</TD><TD>6.3</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>22</TD><TD>459000000</TD><TD>6.6</TD><TD>38</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>23</TD><TD>467000000</TD><TD>6.9</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>24</TD><TD>483000000</TD><TD>6.5</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.9</TD><TD>23</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>11</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>9</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>11</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>22</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>1</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>60299998</TD><TD>4.525</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>2</TD><TD>39399981</TD><TD>4.275</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>46200021</TD><TD>4.375</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>53700004</TD><TD>4.525</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P><BR />I'll post the network log in another post.</P>Wed, 16 Oct 2019 06:47:20 GMTAlexgplays2019-10-16T06:47:20ZSluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082796#M52649
<P>Hi there.</P><P>I'm gaming on a ps4pro connected to a monitor via ethernet on the vivid 350 package. I've only been a customer for about a month. The connection to games of FIFA is constantly sluggish. I've setup a bqm and it doesn't seem the greatest? Visited my brother for the weekend and played on bt fibre at peak times and it was completely different</P><P><A href="https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fce768d" target="_blank">https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fce768d</A></P><P>Any tips would be really appreciated</P><P> </P><P>Thanks</P><P>Alex</P>Tue, 15 Oct 2019 13:28:19 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082796#M52649Alexgplays2019-10-15T13:28:19ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082800#M52650
<BLOCKQUOTE><HR /><LI-USER uid="712177"></LI-USER> wrote:<BR /><P>Hi there.</P><P>I'm gaming on a ps4pro connected to a monitor via ethernet on the vivid 350 package. I've only been a customer for about a month. The connection to games of FIFA is constantly sluggish. I've setup a bqm and it doesn't seem the greatest? Visited my brother for the weekend and played on bt fibre at peak times and it was completely different</P><P><A href="https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fce768d" target="_blank" rel="noopener">https://www.thinkbroadband.com/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fce768d</A></P><P>Any tips would be really appreciated</P><P> </P><P>Thanks</P><P>Alex</P><HR /></BLOCKQUOTE><P>The page "/broadband/monitoring/quality/view/0823fc22fa75c1c0a0cf7502b9a80aa79fce768d" you were looking for was not found.</P>Tue, 15 Oct 2019 13:33:51 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082800#M52650Kippies2019-10-15T13:33:51ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082809#M52651
<P>Ah sorry</P><P> </P><PRE>https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499</PRE>Tue, 15 Oct 2019 13:54:59 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4082809#M52651Alexgplays2019-10-15T13:54:59ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083039#M52655
<P>Doesn't at first glance say "lag" but lets look a bit deeper...</P><P>Can you post upstream, downstream stats and network logs?</P><P> </P>Tue, 15 Oct 2019 18:17:55 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083039#M52655Kippies2019-10-15T18:17:55ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083274#M52669
<P>Of course.</P><P>Sorry for the delay</P><P> </P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>475000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>6.9</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>6.6</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>6.3</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>6</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>6</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>5.5</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>5.8</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>6.1</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>5.9</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>5.8</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>6.4</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>299000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>17</TD><TD>307000000</TD><TD>7</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>18</TD><TD>315000000</TD><TD>6.9</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>19</TD><TD>323000000</TD><TD>7</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>20</TD><TD>443000000</TD><TD>6.5</TD><TD>38</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>21</TD><TD>451000000</TD><TD>6.3</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>22</TD><TD>459000000</TD><TD>6.6</TD><TD>38</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>23</TD><TD>467000000</TD><TD>6.9</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>24</TD><TD>483000000</TD><TD>6.5</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.9</TD><TD>23</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>11</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>10</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>9</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>11</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>22</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>1</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>60299998</TD><TD>4.525</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>2</TD><TD>39399981</TD><TD>4.275</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>46200021</TD><TD>4.375</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>53700004</TD><TD>4.525</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P><BR />I'll post the network log in another post.</P>Wed, 16 Oct 2019 06:47:20 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083274#M52669Alexgplays2019-10-16T06:47:20ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083275#M52670
<P>Network Log</P><P>Time Priority Description</P><TABLE><TBODY><TR><TD>03/10/2019 08:48:56</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>03/10/2019 09:13:17</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>03/10/2019 10:46:42</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>03/10/2019 12:44:32</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>03/10/2019 12:44:32</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/10/2019 15:06:21</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>08/10/2019 09:40:28</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>08/10/2019 19:16:30</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>09/10/2019 01:25:28</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>09/10/2019 17:10:31</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>09/10/2019 17:10:31</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>10/10/2019 08:18:39</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>12/10/2019 17:21:45</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>12/10/2019 22:27:45</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/10/2019 03:12:23</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/10/2019 13:03:5</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/10/2019 13:03:5</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/10/2019 22:41:27</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>15/10/2019 09:02:8</TD><TD>notice</TD><TD>Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>15/10/2019 13:14:44</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE>Wed, 16 Oct 2019 06:48:04 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4083275#M52670Alexgplays2019-10-16T06:48:04ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4084167#M52680
<P>I don't suppose anyone has any tips?</P>Thu, 17 Oct 2019 10:05:04 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4084167#M52680Alexgplays2019-10-17T10:05:04ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4085196#M52703
<P>sorted???i m with virginmedia for couple of years and same **bleep**....they are awfull.....i m on gaming package 200mbps but only couple of days a month i get nice gameplay and that over the night around 2am:)))</P>Fri, 18 Oct 2019 16:47:02 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4085196#M52703mf3st2019-10-18T16:47:02ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4085234#M52704
<P>Sorry for not coming back before now, IRL got busy</P><P>Those look okay.</P><P>Next can you set up a BQM</P><P><A href="http://www.thinkbroadband.com/ping/share/c65e3f17729be7396b36b76ff78f476b.html" target="_self" rel="nofollow">HERE</A></P><P>Run it for say 24 hrs, and post the result.</P><P>AT a guess it wont show much- so might be worth running a few trace routes to servers you are playing on.....</P><P> </P>Fri, 18 Oct 2019 18:02:51 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4085234#M52704Kippies2019-10-18T18:02:51ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4087949#M52777
<PRE>https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499</PRE><P>Not sure if it's good or bad? More yellow than most graphs. I tried my own tp link vr600 with the superhub in modem mode but the pings on thinkbroa<SPAN>dband were about 80ms which didn't make sense? The ip is meant to be different in modem mode right?</SPAN></P>Tue, 22 Oct 2019 20:33:22 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4087949#M52777Alexgplays2019-10-22T20:33:22ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4111131#M53241
<P>Still having the same issues:</P><P>BQM</P><P><A href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499" target="_blank" rel="noopener">https://www.thinkbroadband.com/broadband/monitoring/quality/share/336f50bda6639b8e020740908cc218a2f4ff6499</A></P><P>Any tips at all? </P><P>I've tried fifa tethered from my mobile and its miles better even though the pings worse.</P><P>Got an XR500 gaming router and connected via ethernet but still shocking 24/7.</P><P>Here are my current levels:</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>179000000</TD><TD>4.6</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>4.6</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>187000000</TD><TD>4.6</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>8</TD><TD>195000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>9</TD><TD>203000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>10</TD><TD>211000000</TD><TD>4.4</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>11</TD><TD>219000000</TD><TD>4.4</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>12</TD><TD>227000000</TD><TD>4</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>13</TD><TD>235000000</TD><TD>3.7</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>243000000</TD><TD>3.2</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>15</TD><TD>251000000</TD><TD>2.7</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>16</TD><TD>259000000</TD><TD>1.7</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>17</TD><TD>267000000</TD><TD>2.5</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>18</TD><TD>275000000</TD><TD>3.5</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>19</TD><TD>283000000</TD><TD>4</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>20</TD><TD>291000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>21</TD><TD>299000000</TD><TD>5</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>5.1</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>5</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>5</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>87</TD><TD>52</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>66</TD><TD>48</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.6</TD><TD>73</TD><TD>41</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>67</TD><TD>40</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>90</TD><TD>41</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>75</TD><TD>47</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>57</TD><TD>57</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>74</TD><TD>44</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>67</TD><TD>53</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.6</TD><TD>71</TD><TD>28</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.6</TD><TD>69</TD><TD>24</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>55</TD><TD>64</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>68</TD><TD>50</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.6</TD><TD>91</TD><TD>25</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>52</TD><TD>57</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>77</TD><TD>52</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.6</TD><TD>73</TD><TD>45</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.6</TD><TD>88</TD><TD>26</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>74</TD><TD>30</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>57</TD><TD>45</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.6</TD><TD>87</TD><TD>36</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>82</TD><TD>33</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.9</TD><TD>58</TD><TD>58</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.9</TD><TD>70</TD><TD>25</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>60299986</TD><TD>4.775</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>2</TD><TD>39400029</TD><TD>4.575</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>46200004</TD><TD>4.625</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>53699988</TD><TD>4.775</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 28 Nov 2019 16:36:30 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4111131#M53241Alexgplays2019-11-28T16:36:30ZRe: Sluggish connection to games, especially fifa 20
https://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4112494#M53287
<P>Sorry about the issues you've experienced Alexgplays. Let me take a look into this for you.</P>
<P> </P>
<P>I'll send a PM shortly to confirm a few details & hope to hear back from you soon.</P>
<P><BR />
Tom </P>Sun, 01 Dec 2019 08:53:41 GMThttps://community.virginmedia.com/t5/Gaming-Support/Sluggish-connection-to-games-especially-fifa-20/m-p/4112494#M53287Tom_F2019-12-01T08:53:41Z