topic Disconnecting during game play. in Gaming Support
https://community.virginmedia.com/t5/Gaming-Support/Disconnecting-during-game-play/m-p/4057478#M52202
<P>Hi I keep disconnected during game play,</P><P> </P><P>can someone please check the below and see if there is a problem.</P><P> </P><TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>299000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P> </P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>299000000</TD><TD>-3.7</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>-4.7</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>-3.9</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>-3.9</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>307000000</TD><TD>-3.2</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>17</TD><TD>315000000</TD><TD>-3.4</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>18</TD><TD>323000000</TD><TD>-3</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>19</TD><TD>443000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>20</TD><TD>451000000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>21</TD><TD>459000000</TD><TD>-2.2</TD><TD>38</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>22</TD><TD>467000000</TD><TD>-2</TD><TD>38</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>23</TD><TD>475000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>24</TD><TD>483000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>30</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>652</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>131</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.6</TD><TD>135</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>181</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>254</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.6</TD><TD>236</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>372</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.6</TD><TD>409</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>547</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.6</TD><TD>351</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>341</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>408</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>793</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.6</TD><TD>721</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.9</TD><TD>674</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>449</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>595</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>573</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>562</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>512</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.6</TD><TD>1051</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>988</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>825</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.6</TD><TD>981</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39400000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>2</TD><TD>32600000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>3</TD><TD>46200000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>4</TD><TD>25800000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Thanks everyone.</P><P> </P><P> </P>Mon, 02 Sep 2019 18:55:32 GMTWiredonly2019-09-02T18:55:32ZDisconnecting during game play.
https://community.virginmedia.com/t5/Gaming-Support/Disconnecting-during-game-play/m-p/4057478#M52202
<P>Hi I keep disconnected during game play,</P><P> </P><P>can someone please check the below and see if there is a problem.</P><P> </P><TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>299000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P> </P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>299000000</TD><TD>-3.7</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>-4.7</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>-4.5</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>-3.9</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>-3.9</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>307000000</TD><TD>-3.2</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>17</TD><TD>315000000</TD><TD>-3.4</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>18</TD><TD>323000000</TD><TD>-3</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>19</TD><TD>443000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>20</TD><TD>451000000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>21</TD><TD>459000000</TD><TD>-2.2</TD><TD>38</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>22</TD><TD>467000000</TD><TD>-2</TD><TD>38</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>23</TD><TD>475000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>24</TD><TD>483000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>30</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>652</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>131</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.6</TD><TD>135</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>181</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>254</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.6</TD><TD>236</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>372</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.6</TD><TD>409</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>547</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.6</TD><TD>351</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>341</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>408</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>793</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.6</TD><TD>721</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.9</TD><TD>674</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>449</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>595</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>573</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>562</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>512</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.6</TD><TD>1051</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>988</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>825</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.6</TD><TD>981</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39400000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>2</TD><TD>32600000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>3</TD><TD>46200000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>4</TD><TD>25800000</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Thanks everyone.</P><P> </P><P> </P>Mon, 02 Sep 2019 18:55:32 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnecting-during-game-play/m-p/4057478#M52202Wiredonly2019-09-02T18:55:32ZRe: Disconnecting during game play.
https://community.virginmedia.com/t5/Gaming-Support/Disconnecting-during-game-play/m-p/4059272#M52214
<P>Hi Wiredonly</P>
<P>How are things looking now </P>
<P>I can see we have had an engineer out recently</P>
<P>What was the outcome?</P>
<P>Gareth_L</P>Thu, 05 Sep 2019 11:47:05 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnecting-during-game-play/m-p/4059272#M52214Gareth_L2019-09-05T11:47:05Z