topic Disconnects in Gaming Support
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046942#M52083
<P>Have been experiencing network disconnects since joining and it has only got worse, presume packet loss, have called several times now and been promised they've adjusted their end and hard reset router to fix and try to blame the game when it's not the game, my entire connection drops so outside of gaming I am affected. Had several in a row tonight and every time I get a disconnected it either freezes my in game movement for 5-10 seconds or it just kicks me from the match due to instability. I have port forwarded and made sure anti-virus has no impact, this has not helped. Please see data below:</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>298750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>138750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>146750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>154750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>162750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>170750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>178750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>186750000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>194750000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>10</TD><TD>202750000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>11</TD><TD>210750000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>12</TD><TD>218750000</TD><TD>-1.4</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>13</TD><TD>226750000</TD><TD>-1.4</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>14</TD><TD>234750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>15</TD><TD>242750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>16</TD><TD>250750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>17</TD><TD>258750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>18</TD><TD>266750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>19</TD><TD>274750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>20</TD><TD>282750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>21</TD><TD>290750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>22</TD><TD>306750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>314750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>322750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>43</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.6</TD><TD>17</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>37</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>90</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>57</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>50</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>69</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.9</TD><TD>44</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>103</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.9</TD><TD>28</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>31</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.9</TD><TD>27</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.9</TD><TD>33</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>113</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>30</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.9</TD><TD>11</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>15</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>40</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.9</TD><TD>53</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><DIV><DIV><DIV class="common_fieldset"><DIV><DIV class="tab-section"><DIV class="tableContainer lengthdata"><DIV>Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID <TABLE><TBODY><TR><TD>1</TD><TD>46199995</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>2</TD><TD>53700000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>3</TD><TD>60300000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>4</TD><TD>39400006</TD><TD>3.95</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR></TBODY></TABLE><BR /><BR />Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts <TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE></DIV></DIV></DIV></DIV></DIV></DIV></DIV>Thu, 15 Aug 2019 21:50:02 GMTaygoblue1232019-08-15T21:50:02ZDisconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046942#M52083
<P>Have been experiencing network disconnects since joining and it has only got worse, presume packet loss, have called several times now and been promised they've adjusted their end and hard reset router to fix and try to blame the game when it's not the game, my entire connection drops so outside of gaming I am affected. Had several in a row tonight and every time I get a disconnected it either freezes my in game movement for 5-10 seconds or it just kicks me from the match due to instability. I have port forwarded and made sure anti-virus has no impact, this has not helped. Please see data below:</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>298750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>138750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>146750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>154750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>162750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>170750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>178750000</TD><TD>-1.9</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>186750000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>194750000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>10</TD><TD>202750000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>11</TD><TD>210750000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>12</TD><TD>218750000</TD><TD>-1.4</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>13</TD><TD>226750000</TD><TD>-1.4</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>14</TD><TD>234750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>15</TD><TD>242750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>16</TD><TD>250750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>17</TD><TD>258750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>18</TD><TD>266750000</TD><TD>-1.2</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>19</TD><TD>274750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>20</TD><TD>282750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>21</TD><TD>290750000</TD><TD>-1</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>22</TD><TD>306750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>314750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>322750000</TD><TD>-0.7</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.6</TD><TD>43</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.6</TD><TD>17</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>37</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>90</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>57</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>50</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>69</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.9</TD><TD>44</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>103</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.9</TD><TD>28</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>31</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.9</TD><TD>27</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.9</TD><TD>33</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>113</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>30</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.9</TD><TD>11</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>15</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>40</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.9</TD><TD>53</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><DIV><DIV><DIV class="common_fieldset"><DIV><DIV class="tab-section"><DIV class="tableContainer lengthdata"><DIV>Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID <TABLE><TBODY><TR><TD>1</TD><TD>46199995</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>2</TD><TD>53700000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>3</TD><TD>60300000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR><TR><TD>4</TD><TD>39400006</TD><TD>3.95</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR></TBODY></TABLE><BR /><BR />Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts <TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE></DIV></DIV></DIV></DIV></DIV></DIV></DIV>Thu, 15 Aug 2019 21:50:02 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046942#M52083aygoblue1232019-08-15T21:50:02ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046943#M52084
<P>hub network log</P><TABLE><TBODY><TR><TD>01/08/2019 19:36:24</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/08/2019 01:02:26</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/08/2019 23:46:1</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/08/2019 09:30:12</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>06/08/2019 23:27:42</TD><TD>notice</TD><TD>SW Download INIT - Via NMS</TD></TR><TR><TD>06/08/2019 23:29:34</TD><TD>notice</TD><TD>SW download Successful - Via NMS</TD></TR><TR><TD>07/08/2019 01:19:52</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>07/08/2019 17:04:57</TD><TD>notice</TD><TD>Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>07/08/2019 20:16:21</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>12/08/2019 00:32:8</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 04:44:22</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 09:47:46</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE>Thu, 15 Aug 2019 21:51:05 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046943#M52084aygoblue1232019-08-15T21:51:05ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046945#M52085
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="network-disconnects.jpg" style="width: 999px;"><img src="https://community.virginmedia.com/t5/image/serverpage/image-id/128495i508C617D9A4A30C5/image-size/large?v=1.0&px=999" title="network-disconnects.jpg" alt="network-disconnects.jpg" /></span></P>Thu, 15 Aug 2019 21:51:34 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046945#M52085aygoblue1232019-08-15T21:51:34ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046950#M52086
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="network disconnects8.PNG" style="width: 531px;"><img src="https://community.virginmedia.com/t5/image/serverpage/image-id/128496i94ED5834E9BF8560/image-size/large?v=1.0&px=999" title="network disconnects8.PNG" alt="network disconnects8.PNG" /></span></P>Thu, 15 Aug 2019 21:55:19 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4046950#M52086aygoblue1232019-08-15T21:55:19ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4047966#M52099
<P>Can I have some assistance Virgin Media??</P>Sat, 17 Aug 2019 13:37:29 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4047966#M52099aygoblue1232019-08-17T13:37:29ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4049757#M52122
<P>Hi Aygoblue123</P>
<P> </P>
<P>Thanks for posting and welcome to our community. Sorry to hear you're having issues with our internet services. We know how frustrating this can be when your services are interrupted.</P>
<P> </P>
<P>Are you using a 3rd party router at all? If you are can you disconnect this router and put the system back as it was when we installed it with the hub in router mode and see how you go with this.</P>
<P> </P>
<P>If you are not using a 3rd party router please let us know and we will do further diagnostics for you.</P>
<P> </P>
<P>Thanks Jodi.</P>
<P> </P>
<P> </P>Tue, 20 Aug 2019 11:34:34 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4049757#M52122Jodi_S2019-08-20T11:34:34ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4050121#M52124
<P>Had no reply for 4 days so bought another router and things are improved. A pain to switch it all back. From the data provided what has been going on?</P>Tue, 20 Aug 2019 20:04:44 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4050121#M52124aygoblue1232019-08-20T20:04:44ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4050192#M52125
Try a new CAT6 cable<BR /><BR />run<BR />devmgmt.msc<BR />find the Intel NIC > properties > power management tab uncheck Energy Efficient Ethernet and ok<BR /><BR />Tue, 20 Aug 2019 23:05:07 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4050192#M52125legacy12019-08-20T23:05:07ZRe: Disconnects
https://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4051707#M52142
<P>Hi aygoblue123,</P>
<P> </P>
<P>Glad to hear everything is sorted.</P>
<P> </P>
<P>If you need anything further, please give us a shout.</P>
<P> </P>
<P>Kind regards,</P>Fri, 23 Aug 2019 07:58:32 GMThttps://community.virginmedia.com/t5/Gaming-Support/Disconnects/m-p/4051707#M52142John_GS2019-08-23T07:58:32Z