topic Re: Super Hub 3 rebooting every 10-15 mins in Networking and WiFi
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3977997#M228295
<P>Hi ryohki</P>
<P> </P>
<P>Thank you for posting on our community forum pages. </P>
<P> </P>
<P>We are sorry to hear of any service issues which you have been experiencing.</P>
<P> </P>
<P>We'd like to access your account to take a closer look at the equipment details if that's OK?</P>
<P> </P>
<P>We'll send you a private message in a moment advising of how to do this.</P>
<P> </P>
<P>Many thanks. </P>Thu, 25 Apr 2019 12:38:51 GMTDavid_Pn2019-04-25T12:38:51ZSuper Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3926685#M217141
<P>I've been having issues with my SH3 since last night whereby it'll reboot every 10-15 mins.</P><P>Its configured in Modem Mode only as I run a Linksys EA9500 router.</P><P>Status Pages shows the following for the SH3.</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>139000000</TD><TD>4.9</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>2</TD><TD>147000000</TD><TD>5.3</TD><TD>38</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>3</TD><TD>155000000</TD><TD>5.4</TD><TD>38</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>163000000</TD><TD>5.3</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>5</TD><TD>171000000</TD><TD>4.9</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>6</TD><TD>179000000</TD><TD>5</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>7</TD><TD>187000000</TD><TD>5.3</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>8</TD><TD>195000000</TD><TD>4.6</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>9</TD><TD>203000000</TD><TD>4.1</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>10</TD><TD>211000000</TD><TD>3.9</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>11</TD><TD>219000000</TD><TD>4</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>12</TD><TD>227000000</TD><TD>3.5</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>13</TD><TD>235000000</TD><TD>3</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>243000000</TD><TD>3.2</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>15</TD><TD>259000000</TD><TD>4.1</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>16</TD><TD>267000000</TD><TD>4.1</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>17</TD><TD>275000000</TD><TD>4.8</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>18</TD><TD>283000000</TD><TD>5.3</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>19</TD><TD>291000000</TD><TD>5.5</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>20</TD><TD>299000000</TD><TD>5.6</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>21</TD><TD>307000000</TD><TD>5.3</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>22</TD><TD>315000000</TD><TD>5.9</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>23</TD><TD>323000000</TD><TD>5.6</TD><TD>38</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>24</TD><TD>251000000</TD><TD>3.7</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.9</TD><TD>98</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>89</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>40.3</TD><TD>70</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>40.3</TD><TD>47</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>63</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>53</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>39</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>27</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>25</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.9</TD><TD>21</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.6</TD><TD>21</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>9</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>12</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.9</TD><TD>7</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.9</TD><TD>2</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>9</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.9</TD><TD>1</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>38.6</TD><TD>1</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>0</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.6</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Any ideas?</P>Sun, 03 Feb 2019 07:50:15 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3926685#M217141ryohki2019-02-03T07:50:15ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3926686#M217142
Upstream bonded channels<BR />Channel<BR />Frequency (Hz)<BR />Power (dBmV)<BR />Symbol Rate (ksps)<BR />Modulation<BR />Channel ID<BR />1<BR />25800000<BR />42.3<BR />5120<BR />64 qam<BR />4<BR />2<BR />32600000<BR />42.3<BR />5120<BR />64 qam<BR />3<BR />3<BR />39400000<BR />42.3<BR />5120<BR />64 qam<BR />2<BR />4<BR />46200000<BR />42.3<BR />5120<BR />64 qam<BR />1<BR /><BR /><BR />Upstream bonded channels<BR />Channel<BR />Channel Type<BR />T1 Timeouts<BR />T2 Timeouts<BR />T3 Timeouts<BR />T4 Timeouts<BR />1<BR />ATDMA<BR />0<BR />0<BR />0<BR />0<BR />2<BR />ATDMA<BR />0<BR />0<BR />0<BR />0<BR />3<BR />ATDMA<BR />0<BR />0<BR />0<BR />0<BR />4<BR />ATDMA<BR />0<BR />0<BR />0<BR />0Sun, 03 Feb 2019 07:51:06 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3926686#M217142ryohki2019-02-03T07:51:06ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3932465#M218282
<P>Sorry to hear of the connection trouble, this may have been down to a bit of noise on the cable, though checking your connection all looks to be in good shape currently.</P>
<P>If you continue to experience any problems please drop us an update and we'll gladly investigate the matter further.</P>Mon, 11 Feb 2019 15:23:09 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3932465#M218282Ralph_R2019-02-11T15:23:09ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3933662#M218592
<P>Hi Ralph </P><P>Having issues this morning as the router is rebooting again ever few minutes.</P><P>It settle down after I last posted,but its started to reboot again today.</P><P>I only use the SH3 in Modem mode as I have a linksys router.</P><P>Regards</P><P>David</P>Wed, 13 Feb 2019 08:22:49 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3933662#M218592ryohki2019-02-13T08:22:49ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3935720#M218997
<P>Afternoon David,</P>
<P> </P>
<P>Sorry for the delayed reply and also for the broadband issues.</P>
<P> </P>
<P>How's things been since posting? Let me know if you need further assistance. </P>
<P> </P>
<P>Kind regards,</P>Sat, 16 Feb 2019 13:13:25 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3935720#M218997John_GS2019-02-16T13:13:25ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3976177#M227882
<P>Hi again, since the last post I've had fairly stable router usage where the router might reboot a few times a week, but over the past week it has been rebooting several times a day.</P><P>I only use the router in modem mode, would it possible to have an engineer come out and check whether there is a fault in the cable?</P><P>I've posted the router status below after its latest reboot this morning :</P><DIV class="refreshData">Cable Modem StatusItem Status Comments <TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>299000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>46200014</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Offline</SPAN></DIV></TD></TR></TBODY></TABLE></DIV><DIV class="tableContainer lengthdata"><DIV>Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID <TABLE><TBODY><TR><TD>1</TD><TD>299000000</TD><TD>5</TD><TD>40</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>4.4</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>4.4</TD><TD>38</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>4.5</TD><TD>38</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>4.9</TD><TD>40</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>4.6</TD><TD>40</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>4.1</TD><TD>40</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>187000000</TD><TD>4</TD><TD>40</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>195000000</TD><TD>3.7</TD><TD>40</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>10</TD><TD>203000000</TD><TD>4</TD><TD>40</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>11</TD><TD>211000000</TD><TD>3.7</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>12</TD><TD>219000000</TD><TD>3.5</TD><TD>40</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>13</TD><TD>227000000</TD><TD>3</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>14</TD><TD>235000000</TD><TD>2.5</TD><TD>40</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>15</TD><TD>243000000</TD><TD>2.7</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>16</TD><TD>251000000</TD><TD>3.2</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>17</TD><TD>259000000</TD><TD>3.7</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>18</TD><TD>267000000</TD><TD>4</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>19</TD><TD>275000000</TD><TD>4</TD><TD>40</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>20</TD><TD>283000000</TD><TD>4</TD><TD>40</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>21</TD><TD>291000000</TD><TD>4.5</TD><TD>40</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>5</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>5.1</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>4.8</TD><TD>40</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><BR /><BR />Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors <TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>40.3</TD><TD>15</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>40.3</TD><TD>53</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>1</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>7</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>40.3</TD><TD>19</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>40.3</TD><TD>19</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>40.3</TD><TD>18</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>40.3</TD><TD>19</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>40.3</TD><TD>3</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>11</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>40.3</TD><TD>9</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.9</TD><TD>15</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.9</TD><TD>22</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.9</TD><TD>25</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>40.3</TD><TD>27</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>40.3</TD><TD>35</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>40.3</TD><TD>35</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>53</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>70</TD><TD>0</TD></TR></TBODY></TABLE></DIV></DIV><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>46200014</TD><TD>4.3</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Thanks</P><P> </P>Mon, 22 Apr 2019 06:20:14 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3976177#M227882ryohki2019-04-22T06:20:14ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3977997#M228295
<P>Hi ryohki</P>
<P> </P>
<P>Thank you for posting on our community forum pages. </P>
<P> </P>
<P>We are sorry to hear of any service issues which you have been experiencing.</P>
<P> </P>
<P>We'd like to access your account to take a closer look at the equipment details if that's OK?</P>
<P> </P>
<P>We'll send you a private message in a moment advising of how to do this.</P>
<P> </P>
<P>Many thanks. </P>Thu, 25 Apr 2019 12:38:51 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/3977997#M228295David_Pn2019-04-25T12:38:51ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/4141001#M259090
<P>Hi again, the reboot have started again and I've even tried a factory reset on the router this morning.</P><P>Same as before several reboots before a stable connection which lasts 20-40 mins sometimes longer then same again.</P><P>I've copied in the logs. </P><P>Cable Modem StatusItem Status Comments</P><TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>419000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>46200014</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV><DIV class="div_statictext"> </DIV></TD></TR></TBODY></TABLE><P> </P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>419000000</TD><TD>4.1</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>4.1</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>3.7</TD><TD>40</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>4</TD><TD>40</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>4</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>3.9</TD><TD>40</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>3.2</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>2.7</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>2.4</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>2.9</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>3.7</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>4.4</TD><TD>40</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>4.5</TD><TD>40</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>4.3</TD><TD>40</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>4.6</TD><TD>40</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>299000000</TD><TD>5.5</TD><TD>40</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>17</TD><TD>307000000</TD><TD>5.6</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>18</TD><TD>315000000</TD><TD>5.8</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>19</TD><TD>323000000</TD><TD>5.4</TD><TD>40</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>20</TD><TD>379000000</TD><TD>4.9</TD><TD>40</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>21</TD><TD>387000000</TD><TD>5.4</TD><TD>40</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>22</TD><TD>395000000</TD><TD>5.8</TD><TD>40</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>23</TD><TD>403000000</TD><TD>5.3</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>24</TD><TD>411000000</TD><TD>4.8</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>40.3</TD><TD>52</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>40.3</TD><TD>15</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>1</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.9</TD><TD>0</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.9</TD><TD>7</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>4</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>40.9</TD><TD>2</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>40.3</TD><TD>1</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>40.3</TD><TD>3</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>40.3</TD><TD>8</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>40.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>40.3</TD><TD>29</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>40.3</TD><TD>31</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>28</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>38.9</TD><TD>33</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>46200014</TD><TD>4.325</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>2</TD><TD>32600017</TD><TD>4.325</TD><TD>5120</TD><TD>64 qam</TD><TD>5</TD></TR><TR><TD>3</TD><TD>39399998</TD><TD>4.325</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>4</TD><TD>53700017</TD><TD>4.325</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Network Log</P><P>Time Priority Description</P><TABLE><TBODY><TR><TD>22/12/2019 04:19:46</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/12/2019 04:19:46</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>23/12/2019 23:00:7</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>26/12/2019 03:15:25</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>01/01/1970 00:01:39</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/01/2020 08:46:20</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/01/2020 10:52:40</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/01/2020 18:44:42</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/01/2020 21:21:15</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/01/2020 05:45:19</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/01/2020 06:31:15</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/01/2020 07:49:53</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/01/2020 07:49:53</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/01/2020 15:36:43</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/01/2020 19:07:10</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>14/01/2020 05:06:1</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>14/01/2020 09:34:8</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>15/01/2020 14:47:0</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>21/01/2020 14:08:40</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/01/2020 03:01:28</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE>Sun, 26 Jan 2020 09:26:00 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/4141001#M259090ryohki2020-01-26T09:26:00ZRe: Super Hub 3 rebooting every 10-15 mins
https://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/4141208#M259138
Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture.<BR /><BR /><A href="https://www.thinkbroadband.com/broadband/monitoring/quality" target="_blank">https://www.thinkbroadband.com/broadband/monitoring/quality</A><BR />Sun, 26 Jan 2020 14:37:01 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/Super-Hub-3-rebooting-every-10-15-mins/m-p/4141208#M259138jbrennand2020-01-26T14:37:01Z