topic WiFi dropping out intermittently in Networking and WiFi
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842955#M202140
<P>Hello, </P><P>I had a Hub 3 installed last month and wifi signal has started to drop out all the time, i wondered if there was anything obvious from the data ?</P><P> </P><P>Cable Modem StatusItem Status Comments</P><TABLE><TBODY><TR><TD>Acquired Downstream Channel(Hz)</TD><TD><DIV class="div_statictext"><SPAN>435000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel(Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P> </P><P>Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>435000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>2</TD><TD>595000000</TD><TD>-0.2</TD><TD>38.9</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>3</TD><TD>587000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>4</TD><TD>579000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>5</TD><TD>571000000</TD><TD>-0.4</TD><TD>38.9</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>6</TD><TD>563000000</TD><TD>-0.2</TD><TD>38.6</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>7</TD><TD>555000000</TD><TD>-0.2</TD><TD>38.9</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>8</TD><TD>547000000</TD><TD>-0.4</TD><TD>38.6</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>9</TD><TD>539000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>10</TD><TD>531000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>11</TD><TD>523000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>12</TD><TD>515000000</TD><TD>-0.9</TD><TD>38.6</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>13</TD><TD>507000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>499000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>15</TD><TD>491000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>16</TD><TD>483000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>17</TD><TD>475000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>18</TD><TD>467000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>19</TD><TD>459000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>20</TD><TD>451000000</TD><TD>-0.9</TD><TD>38.6</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>21</TD><TD>443000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>22</TD><TD>427000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>23</TD><TD>419000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>24</TD><TD>411000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>1</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)</P><TABLE><TBODY><TR><TD>2</TD><TD>39400000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>4</TD><TD>25800000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>3</TD><TD>32600000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>1</TD><TD>46200000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD><P>5120</P><P> </P></TD></TR></TBODY></TABLE><P> </P><P> Kind Regards,</P><P>Rob </P>Tue, 02 Oct 2018 17:27:44 GMTXcitedigital2018-10-02T17:27:44ZWiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842955#M202140
<P>Hello, </P><P>I had a Hub 3 installed last month and wifi signal has started to drop out all the time, i wondered if there was anything obvious from the data ?</P><P> </P><P>Cable Modem StatusItem Status Comments</P><TABLE><TBODY><TR><TD>Acquired Downstream Channel(Hz)</TD><TD><DIV class="div_statictext"><SPAN>435000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel(Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P> </P><P>Downstream bonded channelsChannel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>435000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>2</TD><TD>595000000</TD><TD>-0.2</TD><TD>38.9</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>3</TD><TD>587000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>4</TD><TD>579000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>5</TD><TD>571000000</TD><TD>-0.4</TD><TD>38.9</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>6</TD><TD>563000000</TD><TD>-0.2</TD><TD>38.6</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>7</TD><TD>555000000</TD><TD>-0.2</TD><TD>38.9</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>8</TD><TD>547000000</TD><TD>-0.4</TD><TD>38.6</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>9</TD><TD>539000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>10</TD><TD>531000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>11</TD><TD>523000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>12</TD><TD>515000000</TD><TD>-0.9</TD><TD>38.6</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>13</TD><TD>507000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>499000000</TD><TD>-0.7</TD><TD>38.9</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>15</TD><TD>491000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>16</TD><TD>483000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>17</TD><TD>475000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>18</TD><TD>467000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>19</TD><TD>459000000</TD><TD>-0.5</TD><TD>38.6</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>20</TD><TD>451000000</TD><TD>-0.9</TD><TD>38.6</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>21</TD><TD>443000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>22</TD><TD>427000000</TD><TD>-0.7</TD><TD>38.6</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>23</TD><TD>419000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>24</TD><TD>411000000</TD><TD>-0.5</TD><TD>38.9</TD><TD>256 qam</TD><TD>1</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channelsChannel ID Frequency(Hz) Mode Power(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)</P><TABLE><TBODY><TR><TD>2</TD><TD>39400000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>4</TD><TD>25800000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>3</TD><TD>32600000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD>5120</TD></TR><TR><TD>1</TD><TD>46200000</TD><TD>ATDMA</TD><TD>28.5</TD><TD>64 qam</TD><TD>6400000</TD><TD><P>5120</P><P> </P></TD></TR></TBODY></TABLE><P> </P><P> Kind Regards,</P><P>Rob </P>Tue, 02 Oct 2018 17:27:44 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842955#M202140Xcitedigital2018-10-02T17:27:44ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842966#M202143
<P>If you haven't already done it, in the settings "disable channel optimisation" and rename the 2.4 & 5 GHz network ssid names - see if that helps first.</P>Tue, 02 Oct 2018 17:39:47 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842966#M202143jbrennand2018-10-02T17:39:47ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842979#M202149
<P>Thanks for the advice, yes i changed both of them and work well. </P><P>I don't have the option to disable channel optimisation or smart wifi from: advanced settings > wireless > wireless signal </P><P>So still confused really. </P><P>Is the only option to buy a better router and use Modem mode?</P>Tue, 02 Oct 2018 17:57:42 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3842979#M202149Xcitedigital2018-10-02T17:57:42ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3843040#M202162
<BLOCKQUOTE><HR /><LI-USER uid="671038"></LI-USER> wrote:<BR /><P>Thanks for the advice, yes i changed both of them and work well. </P><P>I don't have the option to disable channel optimisation or smart wifi from: advanced settings > wireless > wireless signal </P><P>So still confused really. </P><P>Is the only option to buy a better router and use Modem mode?</P><HR /></BLOCKQUOTE><P>I "think" the "optimisation" was only introduced in the latest firmware update ....608 - are you not on that yet ? </P><P>Assuming your network connection is good (lets await expert comment) then I think the best way forward (there are other options though) is to get your own wifi router or access point (good ones can be had for ~£70) and take control of your own wifi environment. If your BB supplier cant guarantee it, why would you rely on them to provide it ?</P><P> </P>Tue, 02 Oct 2018 19:27:43 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3843040#M202162jbrennand2018-10-02T19:27:43ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3843139#M202175
<P>I'm using version <SPAN>9.1.116V ?</SPAN></P>Tue, 02 Oct 2018 21:12:54 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3843139#M202175Xcitedigital2018-10-02T21:12:54ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3845950#M202679
<P>Sorry to hear about this Xcitedigital,</P>
<P> </P>
<P>I've located your details and your equipment upstream power levels are currently out of spec.</P>
<P> </P>
<P>I've sent you a private message so that we can get an engineer visit arranged.</P>
<P> </P>
<P>Speak soon,</P>
<P> </P>
<P>Nat_J</P>Sat, 06 Oct 2018 12:44:48 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3845950#M202679Nat_J2018-10-06T12:44:48ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3999116#M232607
<P>Hi I am having the same problem and have looked at all the settings and the wifi which had been connected to printer and other devices is not work like it has done for years before the last few weeks.</P><P>Really at whits end now. Have phoned Virgin and they told me that the router was too far away from the device, when actually the router is right next to the device I want to use at present and has never been moved for ages, always been in the same place when it worked.</P><P>Please can you help with this problem as looking at phoning virgin and reporting a fault to change router.</P><P>Thanks</P><P>Jooles</P>Sun, 02 Jun 2019 21:46:36 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/3999116#M232607Jooles662019-06-02T21:46:36ZRe: WiFi dropping out intermittently
https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/4000973#M232965
<P>Hi Jooles66, <BR />
<BR />
Thanks for your post, it's great to have you as part of our community.<BR />
<BR />
Sorry to hear that you're having some WiFi issues at the moment, this ins't good. <BR />
<BR />
Have you tried our WiFi hints and tips <A href="https://virg.in/wifihelp" target="_blank">here</A>? Also which hub are you currently using? <BR />
<BR />
Let us know <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> </P>Wed, 05 Jun 2019 14:52:05 GMThttps://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-dropping-out-intermittently/m-p/4000973#M232965Emma_C2019-06-05T14:52:05Z