topic Re: Bad latency spikes in the evening - can I do anything about it? in Speed
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4119852#M217598
<P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>195000000</TD><TD>18.3</TD><TD>37</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>16.9</TD><TD>36</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>187000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>203000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>10</TD><TD>211000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>11</TD><TD>219000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>12</TD><TD>227000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>13</TD><TD>235000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>243000000</TD><TD>18.8</TD><TD>37</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>15</TD><TD>251000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>16</TD><TD>259000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>17</TD><TD>267000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>18</TD><TD>275000000</TD><TD>18.8</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>19</TD><TD>283000000</TD><TD>18.3</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>20</TD><TD>291000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>21</TD><TD>299000000</TD><TD>17</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>18.3</TD><TD>37</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>18.1</TD><TD>37</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.6</TD><TD>34</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>36.6</TD><TD>94</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>37.3</TD><TD>70</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>37.3</TD><TD>49</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>37.6</TD><TD>50</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>37.6</TD><TD>58</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>37.6</TD><TD>46</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>37.6</TD><TD>31</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>38</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>44</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.6</TD><TD>29</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>35</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.6</TD><TD>40</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>26</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.6</TD><TD>23</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>54</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>37.6</TD><TD>98</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.3</TD><TD>185</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>37.3</TD><TD>110</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>37.6</TD><TD>69</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>37.3</TD><TD>52</TD><TD>0</TD></TR></TBODY></TABLE>Thu, 12 Dec 2019 22:56:31 GMTjara2019-12-12T22:56:31ZBad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4119851#M217597
<P>I moved about a month ago, unfortunately my new place does not have a good FTTC connection so I opted for VM. Had a bit of a nightmare VM install but that's another issue. Anyways, whereas my prior FTTC connection via talktalk had almost a perfect 10ish ping with no spikes, my VM connection is incredibly laggy in the evening. Lag spikes to 100+. It makes it unusable for gaming, unfortunately, and makes general web browsing painful.</P><P>See here: <A href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/72f1135ba8df22e17c27e54305aeb2375c7d75f3-12-12-2019" target="_blank" rel="noopener">https://www.thinkbroadband.com/broadband/monitoring/quality/share/72f1135ba8df22e17c27e54305aeb2375c7d75f3-12-12-2019</A></P><P>My modem stats look good to me, see anything wrong?</P><P>Network Log</P><P>Time Priority Description</P><TABLE><TBODY><TR><TD>22/11/2019 10:09:29</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/11/2019 10:09:35</TD><TD>Warning!</TD><TD>Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/11/2019 10:10:12</TD><TD>critical</TD><TD>Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>23/11/2019 12:22:42</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>29/11/2019 12:04:20</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>29/11/2019 15:34:59</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 03:14:9</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 12:44:39</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 14:36:31</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 18:24:1</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 18:24:1</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 19:40:59</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>03/12/2019 22:21:0</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/12/2019 19:03:52</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>04/12/2019 19:03:52</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>06/12/2019 05:37:19</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>09/12/2019 05:51:27</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>10/12/2019 10:59:3</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>10/12/2019 10:59:3</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>10/12/2019 20:50:46</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>32599981</TD><TD>3.5</TD><TD>5120</TD><TD>64 qam</TD><TD>5</TD></TR><TR><TD>2</TD><TD>39400021</TD><TD>3.6</TD><TD>5120</TD><TD>64 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>46200017</TD><TD>3.75</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>53700026</TD><TD>3.75</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 12 Dec 2019 22:56:59 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4119851#M217597jara2019-12-12T22:56:59ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4119852#M217598
<P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>195000000</TD><TD>18.3</TD><TD>37</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>16.9</TD><TD>36</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>17.4</TD><TD>37</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>17.8</TD><TD>37</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>187000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>203000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>10</TD><TD>211000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>11</TD><TD>219000000</TD><TD>18.5</TD><TD>37</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>12</TD><TD>227000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>13</TD><TD>235000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>14</TD><TD>243000000</TD><TD>18.8</TD><TD>37</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>15</TD><TD>251000000</TD><TD>18.5</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>16</TD><TD>259000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>17</TD><TD>267000000</TD><TD>19</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>18</TD><TD>275000000</TD><TD>18.8</TD><TD>38</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>19</TD><TD>283000000</TD><TD>18.3</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>20</TD><TD>291000000</TD><TD>17.5</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>21</TD><TD>299000000</TD><TD>17</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>17.6</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>18.3</TD><TD>37</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>18.1</TD><TD>37</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.6</TD><TD>34</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>36.6</TD><TD>94</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>37.3</TD><TD>70</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>37.3</TD><TD>49</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>37.6</TD><TD>50</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>37.6</TD><TD>58</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>37.6</TD><TD>46</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>37.6</TD><TD>31</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>38</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>44</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.6</TD><TD>29</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.6</TD><TD>35</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.6</TD><TD>40</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>26</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>38.6</TD><TD>23</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.6</TD><TD>33</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>54</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>37.6</TD><TD>98</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.3</TD><TD>185</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>37.3</TD><TD>110</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>37.6</TD><TD>69</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>37.3</TD><TD>52</TD><TD>0</TD></TR></TBODY></TABLE>Thu, 12 Dec 2019 22:56:31 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4119852#M217598jara2019-12-12T22:56:31ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120164#M217617
<P>Your downstream power levels are far too high - shouldn't be above 10 dBmV.</P><P>Either wait for the forum staff to spot this thread and they'll advise if this is an area fault with a resolution date, or they can arrange a technician - there's nothing you can do in respect of power levels. You could in theory also phone in and report it, but as VM's first like support is so poor that will probably stand a lower chance of success, and the whole experience will put your blood pressure up. </P>Fri, 13 Dec 2019 16:42:56 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120164#M217617Andruser2019-12-13T16:42:56ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120187#M217621
Thanks! Good to know. Yes, I've given up on the phone support for Virgin.Fri, 13 Dec 2019 17:21:45 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120187#M217621jara2019-12-13T17:21:45ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120191#M217622
Interesting about the downstream levels... yes I see now they are really high. My installer did a complete botch job (damaging outside wall of the house, among other issues) so I'm not entirely surprised. Is this usually mitigated w/ an attenuator or something? I think there is already one attached to my modem but maybe not strong enough.Fri, 13 Dec 2019 17:29:10 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120191#M217622jara2019-12-13T17:29:10ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120200#M217624
<P><FONT color="#0000FF"><EM>I've given up on the phone support for Virgin. </EM></FONT></P><P><SPAN>As have many VM customers, including me. Unfortunately that's simply rewarded VM's poor calibre management, who INTENDED that outcome when they offshored first line support to the cheapest bidder, who happened to be the petting zoo in Timbuktoo. </SPAN></P><P><SPAN>I wish all of VM's senior leadership team the most disappointing of Christmases.</SPAN></P>Fri, 13 Dec 2019 17:58:29 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120200#M217624Andruser2019-12-13T17:58:29ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120203#M217625
Using the phone support was a truly a shocking experience. I have not had such bad phone support since maybe the early 00s/late 90s when companies were trying to offshore phone support (and it was terrible, so they all stopped doing it). I honestly can't believe I was on hold for nearly an hour (30 min hold, transfer and another 30 mins). Then the CR could not understand me at all and misreported the error. Completely hopeless.Fri, 13 Dec 2019 18:10:29 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120203#M217625jara2019-12-13T18:10:29ZRe: Bad latency spikes in the evening - can I do anything about it?
https://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120217#M217626
<P>Thank you for your post Jara.</P>
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<P>We can see there's currently a known area fault which may be affecting your services, this is in regards to high utilisation and I'll include the information on this below.<BR />
Reference: F006546204<BR />
Estimated repair date: 29 JAN 2020 00:00 </P>
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<P>You may be able to find an update on this on our <A href="http://virg.in/service " target="_blank">service status page</A>, however, if this is not affecting a large area of customers it may not show here but you will be able to quote the reference above to any agent for an update on this.</P>
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<P>Thank you, Emily.</P>Fri, 13 Dec 2019 18:27:14 GMThttps://community.virginmedia.com/t5/Speed/Bad-latency-spikes-in-the-evening-can-I-do-anything-about-it/m-p/4120217#M217626Emily_G2019-12-13T18:27:14Z