topic Re: Not having a speed problem but in Speed
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113888#M217047
<P>You are quite right that downstream power levels are too high (and one upstream channel is looking at the maximum allowable). This ought to be corrected simply because it is outside the spec. If you're not seeing much impact on speed, that's good, but I'd imagine from the large number of pre-RS errors that it is having some impact on latency (not to mention a few T3 timeouts showing in the log).</P><P>I would suggest waiting for the forum staff to pick this up, as it does need sorting out. If there's an area fault that might fix the issue, if there isn't then you'll need a technician visit.</P>Tue, 03 Dec 2019 14:05:35 GMTAndruser2019-12-03T14:05:35ZNot having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113727#M217035
<P>Not having a speed problem, latest Speedtest - Ping 11 - Download 551.91 - Upload 46.91 I have checked all terminals and they are tight.</P><P>Having read this forum on a daily basis I have noted the comments about the upstream and downstream figures at the hub.</P><P>My downstream seems to be quite high compared to the expected figures. Should I be expecting problems in the future?</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>323000000</TD><TD>10.5</TD><TD>37</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>2</TD><TD>187000000</TD><TD>9.5</TD><TD>38</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>3</TD><TD>195000000</TD><TD>9.9</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>4</TD><TD>203000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>5</TD><TD>211000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>6</TD><TD>219000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>7</TD><TD>227000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>8</TD><TD>235000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>9</TD><TD>243000000</TD><TD>10</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>10</TD><TD>251000000</TD><TD>10</TD><TD>37</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>11</TD><TD>259000000</TD><TD>10</TD><TD>37</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>12</TD><TD>267000000</TD><TD>10.4</TD><TD>37</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>13</TD><TD>275000000</TD><TD>10.1</TD><TD>37</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>14</TD><TD>283000000</TD><TD>10</TD><TD>37</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>15</TD><TD>291000000</TD><TD>10</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>16</TD><TD>299000000</TD><TD>10.4</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>17</TD><TD>307000000</TD><TD>10.5</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>18</TD><TD>315000000</TD><TD>10.6</TD><TD>37</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>19</TD><TD>379000000</TD><TD>10.9</TD><TD>36</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>20</TD><TD>387000000</TD><TD>10.8</TD><TD>36</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>21</TD><TD>395000000</TD><TD>11</TD><TD>37</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>22</TD><TD>403000000</TD><TD>10.6</TD><TD>36</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>23</TD><TD>411000000</TD><TD>10.8</TD><TD>36</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>24</TD><TD>419000000</TD><TD>10.6</TD><TD>36</TD><TD>256 qam</TD><TD>30</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.3</TD><TD>426174</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>510132</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>442649</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>389923</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.6</TD><TD>354662</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>290653</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>231531</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.6</TD><TD>280638</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>242951</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>303410</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.3</TD><TD>324647</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>37.6</TD><TD>334728</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>37.6</TD><TD>358202</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.6</TD><TD>369082</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>37.6</TD><TD>396388</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>37.6</TD><TD>412351</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>37.6</TD><TD>340502</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>37.3</TD><TD>418029</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>36.6</TD><TD>842911</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>36.6</TD><TD>1000365</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.6</TD><TD>1071259</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>36.6</TD><TD>1526659</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>36.3</TD><TD>1805564</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>36.6</TD><TD>1659805</TD><TD>0</TD></TR></TBODY></TABLE>Tue, 03 Dec 2019 09:39:28 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113727#M217035MikeRobbo2019-12-03T09:39:28ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113730#M217036
<P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39400000</TD><TD>4.85</TD><TD>5120</TD><TD>64 qam</TD><TD>6</TD></TR><TR><TD>2</TD><TD>25800000</TD><TD>4.95</TD><TD>5120</TD><TD>64 qam</TD><TD>8</TD></TR><TR><TD>3</TD><TD>32600000</TD><TD>4.85</TD><TD>5120</TD><TD>64 qam</TD><TD>7</TD></TR><TR><TD>4</TD><TD>46200000</TD><TD>5</TD><TD>5120</TD><TD>64 qam</TD><TD>5</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>General Configuration</P><TABLE><TBODY><TR><TD>Network access</TD><TD><DIV class="div_statictext"><SPAN>Allowed</SPAN></DIV></TD></TR><TR><TD>Maximum Number of CPEs</TD><TD><DIV class="div_statictext"><SPAN>1</SPAN></DIV></TD></TR><TR><TD>Baseline Privacy</TD><TD><DIV class="div_statictext"><SPAN>Enabled</SPAN></DIV></TD></TR><TR><TD>DOCSIS Mode</TD><TD><DIV class="div_statictext"><SPAN>Docsis30</SPAN></DIV></TD></TR><TR><TD>Config file</TD><TD><DIV class="div_statictext"><SPAN>d;kfoA,.iyewrkldJKDH</SPAN></DIV></TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Primary Downstream Service Flow</P><TABLE><TBODY><TR><TD>SFID</TD><TD>31184</TD></TR><TR><TD>Max Traffic Rate</TD><TD>575000000</TD></TR><TR><TD>Max Traffic Burst</TD><TD>42600</TD></TR><TR><TD>Min Traffic Rate</TD><TD>0</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Primary Upstream Service Flow</P><TABLE><TBODY><TR><TD>SFID</TD><TD>31167</TD></TR><TR><TD>Max Traffic Rate</TD><TD>38520000</TD></TR><TR><TD>Max Traffic Burst</TD><TD>42600</TD></TR><TR><TD>Min Traffic Rate</TD><TD>0</TD></TR><TR><TD>Max Concatenated Burst</TD><TD>16320</TD></TR><TR><TD>Scheduling Type</TD><TD>BestEffort</TD></TR></TBODY></TABLE><P> </P><P>Time Priority Description</P><TABLE><TBODY><TR><TD>12/11/2019 18:44:0</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>12/11/2019 18:44:0</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>15/11/2019 18:55:12</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>16/11/2019 14:36:30</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>16/11/2019 14:36:30</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>17/11/2019 10:52:16</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>21/11/2019 04:41:37</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>21/11/2019 06:57:52</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>21/11/2019 19:42:20</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/11/2019 10:43:4</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/11/2019 10:43:4</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>22/11/2019 13:30:38</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>25/11/2019 15:38:33</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>25/11/2019 23:44:49</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>26/11/2019 02:07:56</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>26/11/2019 12:37:23</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>26/11/2019 12:37:23</TD><TD>notice</TD><TD>DHCP Renew - lease parameters tftp file-Vcb573b2ee9a9587e.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>26/11/2019 18:03:45</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 19:57:0</TD><TD>notice</TD><TD>Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>01/12/2019 07:06:11</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE>Tue, 03 Dec 2019 09:42:54 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113730#M217036MikeRobbo2019-12-03T09:42:54ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113888#M217047
<P>You are quite right that downstream power levels are too high (and one upstream channel is looking at the maximum allowable). This ought to be corrected simply because it is outside the spec. If you're not seeing much impact on speed, that's good, but I'd imagine from the large number of pre-RS errors that it is having some impact on latency (not to mention a few T3 timeouts showing in the log).</P><P>I would suggest waiting for the forum staff to pick this up, as it does need sorting out. If there's an area fault that might fix the issue, if there isn't then you'll need a technician visit.</P>Tue, 03 Dec 2019 14:05:35 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4113888#M217047Andruser2019-12-03T14:05:35ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115097#M217139
<P>Cheers.</P><P>I will wait for VM Staff.</P><P> </P>Thu, 05 Dec 2019 09:16:04 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115097#M217139MikeRobbo2019-12-05T09:16:04ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115260#M217152
<P>Thanks for getting in touch MikeRobbo.</P>
<P> </P>
<P>I can take a further look into your account via a private message and look at what is causing the problems on your account.</P>
<P> </P>
<P> </P>
<P>Regards</P>
<P>Steven_L</P>Thu, 05 Dec 2019 13:48:10 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115260#M217152Steven_L2019-12-05T13:48:10ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115360#M217158
<P>Got message and reponded thanks.</P>Thu, 05 Dec 2019 16:47:58 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4115360#M217158MikeRobbo2019-12-05T16:47:58ZRe: Not having a speed problem but
https://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4118350#M217458
<P>Engineer has been and all sorted.</P>Tue, 10 Dec 2019 17:22:29 GMThttps://community.virginmedia.com/t5/Speed/Not-having-a-speed-problem-but/m-p/4118350#M217458MikeRobbo2019-12-10T17:22:29Z