topic Re: Loss of internet connection in QuickStart, set up and connections
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122984#M130264
<P>Thank you for your message - please see below:</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>194750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>2</TD><TD>202750000</TD><TD>2.4</TD><TD>40</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>3</TD><TD>210750000</TD><TD>2.2</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>4</TD><TD>218750000</TD><TD>2</TD><TD>40</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>5</TD><TD>226750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>6</TD><TD>234750000</TD><TD>1.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>7</TD><TD>242750000</TD><TD>1.5</TD><TD>40</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>8</TD><TD>250750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>9</TD><TD>258750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>10</TD><TD>266750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>11</TD><TD>274750000</TD><TD>1.5</TD><TD>40</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>12</TD><TD>282750000</TD><TD>0.9</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>13</TD><TD>290750000</TD><TD>0.7</TD><TD>40</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>14</TD><TD>298750000</TD><TD>0.7</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>15</TD><TD>306750000</TD><TD>1.2</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>16</TD><TD>314750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>17</TD><TD>322750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>18</TD><TD>402750000</TD><TD>1</TD><TD>40</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>19</TD><TD>410750000</TD><TD>1.5</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>20</TD><TD>418750000</TD><TD>1.9</TD><TD>40</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>21</TD><TD>426750000</TD><TD>2</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>22</TD><TD>434750000</TD><TD>1.4</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>23</TD><TD>442750000</TD><TD>0.7</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR><TR><TD>24</TD><TD>450750000</TD><TD>0.5</TD><TD>40</TD><TD>256 qam</TD><TD>31</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>40.3</TD><TD>9</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>40.3</TD><TD>9</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>8</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>40.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>40.9</TD><TD>7</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>40.3</TD><TD>14</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>40.3</TD><TD>21</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>40.3</TD><TD>8</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>40.3</TD><TD>24</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>40.3</TD><TD>8</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>40.3</TD><TD>16</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 19 Dec 2019 09:51:31 GMTKr15h2019-12-19T09:51:31ZLoss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122885#M130260
<P>Hi there, we are having serious issues with the internet connection now dropping everyday, most notably on wifi connections as most if not all devices used are reliant on wifi. We have a hub 3 which runs wired into a network switch and then have a BTwholehome wifi mesh network providing wifi (running from the switch into the first disc) together with the virgin wifi network which some devices connect into. Keep losing the virgin wifi and also BT's mesh wifi. Switching off and on the hub seems to solve the issue but this keeps happening so now having to do this daily (swith off and on hub 3) which is not ideal as Hive heating/lights etc. all disconnect and we also suddenly lose netflix and SkyQ connections around the house which all rely on wifi. Here's the upstream and log - would be grateful for any insights to resolve or ID what's causing the issue. From the log (last box) looks like the same error keeps repeating itself so hoping there's a fix for this.</P><DIV class="tab-section"><DIV class="tableContainer"><DIV> <TABLE><TBODY><TR><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD><TD> </TD></TR></TBODY></TABLE></DIV></DIV></DIV><P> Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>46200000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>7</TD></TR><TR><TD>2</TD><TD>60300000</TD><TD>3.9</TD><TD>5120</TD><TD>64 qam</TD><TD>5</TD></TR><TR><TD>3</TD><TD>53700000</TD><TD>3.95</TD><TD>5120</TD><TD>64 qam</TD><TD>6</TD></TR><TR><TD>4</TD><TD>39400000</TD><TD>3.975</TD><TD>5120</TD><TD>64 qam</TD><TD>8</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><DIV class="content_holder"><DIV class="content-container"><DIV><DIV><DIV class="common_fieldset"><DIV><DIV class="tab-section"><DIV class="tableContainer lengthdata"><DIV> </DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class="content_holder"><DIV class="content-container"><DIV><DIV><DIV class="common_fieldset"><DIV><DIV class="tab-section"><DIV class="tableContainer lengthdata"><DIV>Network LogTime Priority Description <TABLE><TBODY><TR><TD>31/10/2019 09:12:15</TD><TD>critical</TD><TD>Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>31/10/2019 10:21:33</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>01/11/2019 15:28:50</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>05/11/2019 05:03:8</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>06/11/2019 12:33:11</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>08/11/2019 01:07:30</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/11/2019 07:29:53</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>14/11/2019 14:59:56</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>15/11/2019 21:32:10</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>17/11/2019 15:11:10</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>18/11/2019 10:52:28</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>20/11/2019 14:51:11</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>23/11/2019 00:57:33</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>24/11/2019 20:14:23</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>27/11/2019 16:51:51</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>28/11/2019 10:52:14</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>30/11/2019 07:01:25</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>16/12/2019 05:20:16</TD><TD>Error</TD><TD>DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>16/12/2019 21:15:22</TD><TD>Error</TD><TD>DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>17/12/2019 01:00:47</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><P> </P>Thu, 19 Dec 2019 02:14:30 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122885#M130260Kr15h2019-12-19T02:14:30ZRe: Loss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122903#M130262
<P>Hello</P><P>Can you also please post your downstream stats, as looking at the logs there are quite a few T3 timeouts, which could be a result of noise, can you please go round and check that all coaxial connections to VM equipment are finger tight.</P><P>Regards Mike</P>Thu, 19 Dec 2019 07:13:35 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122903#M130262DJ_Shadow19662019-12-19T07:13:35ZRe: Loss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122984#M130264
<P>Thank you for your message - please see below:</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>194750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>2</TD><TD>202750000</TD><TD>2.4</TD><TD>40</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>3</TD><TD>210750000</TD><TD>2.2</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>4</TD><TD>218750000</TD><TD>2</TD><TD>40</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>5</TD><TD>226750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>6</TD><TD>234750000</TD><TD>1.5</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>7</TD><TD>242750000</TD><TD>1.5</TD><TD>40</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>8</TD><TD>250750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>9</TD><TD>258750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>10</TD><TD>266750000</TD><TD>2.2</TD><TD>40</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>11</TD><TD>274750000</TD><TD>1.5</TD><TD>40</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>12</TD><TD>282750000</TD><TD>0.9</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>13</TD><TD>290750000</TD><TD>0.7</TD><TD>40</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>14</TD><TD>298750000</TD><TD>0.7</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>15</TD><TD>306750000</TD><TD>1.2</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>16</TD><TD>314750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>17</TD><TD>322750000</TD><TD>1.7</TD><TD>40</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>18</TD><TD>402750000</TD><TD>1</TD><TD>40</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>19</TD><TD>410750000</TD><TD>1.5</TD><TD>38</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>20</TD><TD>418750000</TD><TD>1.9</TD><TD>40</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>21</TD><TD>426750000</TD><TD>2</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>22</TD><TD>434750000</TD><TD>1.4</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>23</TD><TD>442750000</TD><TD>0.7</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR><TR><TD>24</TD><TD>450750000</TD><TD>0.5</TD><TD>40</TD><TD>256 qam</TD><TD>31</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>40.3</TD><TD>9</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>6</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>40.3</TD><TD>9</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>8</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>40.9</TD><TD>10</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>40.3</TD><TD>7</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>40.9</TD><TD>7</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.9</TD><TD>5</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>40.3</TD><TD>14</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>40.3</TD><TD>21</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>40.3</TD><TD>8</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>40.3</TD><TD>24</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>40.3</TD><TD>8</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>40.3</TD><TD>16</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>6</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 19 Dec 2019 09:51:31 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4122984#M130264Kr15h2019-12-19T09:51:31ZRe: Loss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123728#M130318
<P>Hi Kr15h,</P>
<P> </P>
<P>Thanks for your post on our Community Forum!</P>
<P> </P>
<P>Sorry to read that you've been having issues with your broadband service. Have you managed to get this resolved with our team or is it still on going?</P>
<P> </P>
<P>Drop us a response and either I, or one of my colleagues will be happy to pick it up for you</P>
<P> </P>
<P>Kindest regards,</P>
<P> </P>
<P>David_Bn</P>
<P> </P>Sat, 21 Dec 2019 09:37:04 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123728#M130318David_Bn2019-12-21T09:37:04ZRe: Loss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123733#M130319
<P>Hi there still having issues every day - just now someone was at our door but the ring doorbell was not working as the internet had dropped. Virgin support team are refusing to send an engineer.</P><P> </P><P>Very unhappy notably at this time of year with a busy house and everyone looks to me to resolve and Virgin troubleshooting team over the phone do not have any answers. They were supposed to send a new router but it hasn't arrived. </P><P>Please assist either through this channel from reviewing the logs or contacting me. </P>Sat, 21 Dec 2019 09:43:30 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123733#M130319Kr15h2019-12-21T09:43:30ZRe: Loss of internet connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123737#M130320
<P>Thanks for coming back to us.</P>
<P> </P>
<P>I'd like to take a closer look at this for you. Check out the purple envelope in the top right hand corner for a PM from me</P>
<P> </P>
<P>Kindest regards,</P>
<P> </P>
<P>David_Bn </P>Sat, 21 Dec 2019 09:49:00 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Loss-of-internet-connection/m-p/4123737#M130320David_Bn2019-12-21T09:49:00Z