topic Slow Connection in QuickStart, set up and connections
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076311#M127468
<P>Please can you advise if the following looks okay? I consistently get 80Mbps instead of 220 Mbps which i used to get approx 6 months ago.</P><P>Item Status Comments</P><TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>299000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400056</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>299000000</TD><TD>-4.7</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>-0.5</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>-0.7</TD><TD>37</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>-1.2</TD><TD>37</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>-2</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>187000000</TD><TD>-2.2</TD><TD>37</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>195000000</TD><TD>-2.7</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>10</TD><TD>203000000</TD><TD>-3</TD><TD>37</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>11</TD><TD>211000000</TD><TD>-3.2</TD><TD>37</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>12</TD><TD>219000000</TD><TD>-3.5</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>13</TD><TD>227000000</TD><TD>-3.7</TD><TD>37</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>14</TD><TD>235000000</TD><TD>-4</TD><TD>37</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>15</TD><TD>243000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>16</TD><TD>251000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>17</TD><TD>259000000</TD><TD>-4</TD><TD>37</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>18</TD><TD>267000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>19</TD><TD>275000000</TD><TD>-4.5</TD><TD>37</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>20</TD><TD>283000000</TD><TD>-4.9</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>21</TD><TD>291000000</TD><TD>-4.5</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>-5</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>-5.2</TD><TD>37</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>-5.7</TD><TD>37</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.6</TD><TD>6</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.2</TD><TD>4</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>6</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>37.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>37.6</TD><TD>6</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39400056</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>2</TD><TD>25799976</TD><TD>4.9</TD><TD>5120</TD><TD>32 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>32600039</TD><TD>4.95</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>46199983</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 03 Oct 2019 21:33:03 GMTmichaeljaddy2019-10-03T21:33:03ZSlow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076311#M127468
<P>Please can you advise if the following looks okay? I consistently get 80Mbps instead of 220 Mbps which i used to get approx 6 months ago.</P><P>Item Status Comments</P><TABLE><TBODY><TR><TD>Acquired Downstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>299000000</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Ranged Upstream Channel (Hz)</TD><TD><DIV class="div_statictext"><SPAN>39400056</SPAN></DIV></TD><TD><DIV class="div_statictext"><SPAN>Locked</SPAN></DIV></TD></TR><TR><TD>Provisioning State</TD><TD><DIV class="div_statictext"><SPAN>Online</SPAN></DIV></TD></TR></TBODY></TABLE><P> </P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>299000000</TD><TD>-4.7</TD><TD>37</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>139000000</TD><TD>-0.5</TD><TD>38</TD><TD>256 qam</TD><TD>1</TD></TR><TR><TD>3</TD><TD>147000000</TD><TD>-0.7</TD><TD>37</TD><TD>256 qam</TD><TD>2</TD></TR><TR><TD>4</TD><TD>155000000</TD><TD>-1.2</TD><TD>37</TD><TD>256 qam</TD><TD>3</TD></TR><TR><TD>5</TD><TD>163000000</TD><TD>-1.5</TD><TD>38</TD><TD>256 qam</TD><TD>4</TD></TR><TR><TD>6</TD><TD>171000000</TD><TD>-1.7</TD><TD>38</TD><TD>256 qam</TD><TD>5</TD></TR><TR><TD>7</TD><TD>179000000</TD><TD>-2</TD><TD>38</TD><TD>256 qam</TD><TD>6</TD></TR><TR><TD>8</TD><TD>187000000</TD><TD>-2.2</TD><TD>37</TD><TD>256 qam</TD><TD>7</TD></TR><TR><TD>9</TD><TD>195000000</TD><TD>-2.7</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>10</TD><TD>203000000</TD><TD>-3</TD><TD>37</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>11</TD><TD>211000000</TD><TD>-3.2</TD><TD>37</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>12</TD><TD>219000000</TD><TD>-3.5</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>13</TD><TD>227000000</TD><TD>-3.7</TD><TD>37</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>14</TD><TD>235000000</TD><TD>-4</TD><TD>37</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>15</TD><TD>243000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>16</TD><TD>251000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>17</TD><TD>259000000</TD><TD>-4</TD><TD>37</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>18</TD><TD>267000000</TD><TD>-4</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>19</TD><TD>275000000</TD><TD>-4.5</TD><TD>37</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>20</TD><TD>283000000</TD><TD>-4.9</TD><TD>38</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>21</TD><TD>291000000</TD><TD>-4.5</TD><TD>37</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>22</TD><TD>307000000</TD><TD>-5</TD><TD>37</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>23</TD><TD>315000000</TD><TD>-5.2</TD><TD>37</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>24</TD><TD>323000000</TD><TD>-5.7</TD><TD>37</TD><TD>256 qam</TD><TD>24</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>37.6</TD><TD>18</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>37.6</TD><TD>6</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>38.2</TD><TD>4</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>38.6</TD><TD>6</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>38.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>37.6</TD><TD>5</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>38.6</TD><TD>4</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>37.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>37.6</TD><TD>7</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>37.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>37.6</TD><TD>6</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>39400056</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>2</TD></TR><TR><TD>2</TD><TD>25799976</TD><TD>4.9</TD><TD>5120</TD><TD>32 qam</TD><TD>4</TD></TR><TR><TD>3</TD><TD>32600039</TD><TD>4.95</TD><TD>5120</TD><TD>64 qam</TD><TD>3</TD></TR><TR><TD>4</TD><TD>46199983</TD><TD>5.1</TD><TD>5120</TD><TD>64 qam</TD><TD>1</TD></TR></TBODY></TABLE><P><BR /><BR /></P><P>Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P>Thu, 03 Oct 2019 21:33:03 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076311#M127468michaeljaddy2019-10-03T21:33:03ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076333#M127474
<P>A lot of your downstream channels are too low and some of the upstream are too high. This often indicates a cable fault to your premises or that you need to be moved to another tap on the street cabinet. Only a technician can rectify this, call customer services and report the fault. </P>Thu, 03 Oct 2019 22:07:02 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076333#M127474Tudor2019-10-03T22:07:02ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076426#M127486
<P>Good Morning michaeljaddy</P>
<P> </P>
<P>Thanks for your post and a very warm welcome to our Community Forums!</P>
<P> </P>
<P>Sorry to see that you've been having broadband issues in your property. Have you been able to call our team this morning to seek a resolution?</P>
<P> </P>
<P>If you're still seeking assistance from a Virgin Media member of staff, drop us a response below and either I or one of my colleagues will be happy to assist you</P>
<P> </P>
<P>Kindest regards,</P>
<P> </P>
<P>David_Bn </P>Fri, 04 Oct 2019 09:06:33 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076426#M127486David_Bn2019-10-04T09:06:33ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076442#M127488
<P>Hi David,</P><P>Yes I spoke to someone who advised their supervisor would look into it and get back to me.</P><P>It is now miraculously running at 220Mbps again. Can you advise if anything has been done at your end? I suspect there are a lot of people in the same situation as myself who this thread could assist.</P><P>Many thanks</P><P>Mike</P>Fri, 04 Oct 2019 09:26:25 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076442#M127488michaeljaddy2019-10-04T09:26:25ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076450#M127490
<P>Hi Mike,</P>
<P> </P>
<P>I can look into this for you but will have to discuss your account over PM after passing data protection,.</P>
<P> </P>
<P>Can you advise me if you've ever been told of any outages in the local area during this period? We're you given a time frame for this call back?</P>
<P> </P>
<P>Kindest regards,</P>
<P> </P>
<P>David_Bn </P>Fri, 04 Oct 2019 09:40:39 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076450#M127490David_Bn2019-10-04T09:40:39ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076456#M127492
<P>Hi David,</P><P>Yes it’s fine for you to PM me.</P><P>I was advised I would get the call back before 1pm today.</P><P>Yes originally I was advised there was a fault in my area but that it had since been rectified - this seemed to be a fault with my connection specifically.</P><P>I have quite a lot of errors related to “No Ranging Response received” in the modems log if this could be related?</P><P>Many thanks</P><P>Mike</P>Fri, 04 Oct 2019 09:54:59 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076456#M127492michaeljaddy2019-10-04T09:54:59ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076457#M127493
<P>Let's take a closer look into this over the PM function.</P>
<P> </P>
<P>Check out the purple envelope in the top right hand corner for a PM from me</P>
<P> </P>
<P>Kindest regards,</P>
<P> </P>
<P>David_Bn </P>Fri, 04 Oct 2019 10:02:26 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4076457#M127493David_Bn2019-10-04T10:02:26ZRe: Slow Connection
https://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4250744#M141800
<P>Hi,</P><P>Sorry to resurrect my old thread however i am back to consistently getting approx 80mb/s again. Are there any ongoing issues in my area which you are aware of? If so do you know when these are likely to be fixed? If not please can you check my equipment from your end to see if i have any issues?</P><P>Many thanks</P><P>Mike</P>Sun, 10 May 2020 12:52:09 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Slow-Connection/m-p/4250744#M141800michaeljaddy2020-05-10T12:52:09Z