topic Re: Downstream Power Level High in QuickStart, set up and connections
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046179#M125009
<P>Quote “<SPAN>I know they are high, last post i done was ignored,”</SPAN></P><P><SPAN>This board is NOT a fault report system. You need to call customer services. VM staff will get to your post, but it can take many days.</SPAN></P>Wed, 14 Aug 2019 21:23:21 GMTTudor2019-08-14T21:23:21ZDownstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045393#M124945
<P>Could a maybe of forum team have a look at power levels on my connection, last post i done was ignored, i don't like ringing in as you normally end up with someone who don't know what they are doing.. I've had the connection go down a few times, it's been around 10db for a month but jumped high the last few days..</P><P>Downstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>298750000</TD><TD>12.1</TD><TD>38</TD><TD>256 qam</TD><TD>21</TD></TR><TR><TD>2</TD><TD>194750000</TD><TD>11.6</TD><TD>38</TD><TD>256 qam</TD><TD>8</TD></TR><TR><TD>3</TD><TD>202750000</TD><TD>11.6</TD><TD>38</TD><TD>256 qam</TD><TD>9</TD></TR><TR><TD>4</TD><TD>210750000</TD><TD>11.8</TD><TD>38</TD><TD>256 qam</TD><TD>10</TD></TR><TR><TD>5</TD><TD>218750000</TD><TD>11.5</TD><TD>38</TD><TD>256 qam</TD><TD>11</TD></TR><TR><TD>6</TD><TD>226750000</TD><TD>11.8</TD><TD>38</TD><TD>256 qam</TD><TD>12</TD></TR><TR><TD>7</TD><TD>234750000</TD><TD>12</TD><TD>38</TD><TD>256 qam</TD><TD>13</TD></TR><TR><TD>8</TD><TD>242750000</TD><TD>12</TD><TD>38</TD><TD>256 qam</TD><TD>14</TD></TR><TR><TD>9</TD><TD>250750000</TD><TD>12</TD><TD>40</TD><TD>256 qam</TD><TD>15</TD></TR><TR><TD>10</TD><TD>258750000</TD><TD>12.3</TD><TD>38</TD><TD>256 qam</TD><TD>16</TD></TR><TR><TD>11</TD><TD>266750000</TD><TD>12.3</TD><TD>38</TD><TD>256 qam</TD><TD>17</TD></TR><TR><TD>12</TD><TD>274750000</TD><TD>12.1</TD><TD>40</TD><TD>256 qam</TD><TD>18</TD></TR><TR><TD>13</TD><TD>282750000</TD><TD>12</TD><TD>40</TD><TD>256 qam</TD><TD>19</TD></TR><TR><TD>14</TD><TD>290750000</TD><TD>12.3</TD><TD>38</TD><TD>256 qam</TD><TD>20</TD></TR><TR><TD>15</TD><TD>306750000</TD><TD>12</TD><TD>40</TD><TD>256 qam</TD><TD>22</TD></TR><TR><TD>16</TD><TD>314750000</TD><TD>12</TD><TD>40</TD><TD>256 qam</TD><TD>23</TD></TR><TR><TD>17</TD><TD>322750000</TD><TD>12.3</TD><TD>40</TD><TD>256 qam</TD><TD>24</TD></TR><TR><TD>18</TD><TD>402750000</TD><TD>12.6</TD><TD>40</TD><TD>256 qam</TD><TD>25</TD></TR><TR><TD>19</TD><TD>410750000</TD><TD>12.9</TD><TD>40</TD><TD>256 qam</TD><TD>26</TD></TR><TR><TD>20</TD><TD>418750000</TD><TD>12.9</TD><TD>40</TD><TD>256 qam</TD><TD>27</TD></TR><TR><TD>21</TD><TD>426750000</TD><TD>13</TD><TD>40</TD><TD>256 qam</TD><TD>28</TD></TR><TR><TD>22</TD><TD>434750000</TD><TD>13</TD><TD>38</TD><TD>256 qam</TD><TD>29</TD></TR><TR><TD>23</TD><TD>442750000</TD><TD>13</TD><TD>40</TD><TD>256 qam</TD><TD>30</TD></TR><TR><TD>24</TD><TD>450750000</TD><TD>13.4</TD><TD>40</TD><TD>256 qam</TD><TD>31</TD></TR></TBODY></TABLE><P><BR />Downstream bonded channels</P><P>Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors</P><TABLE><TBODY><TR><TD>1</TD><TD>Locked</TD><TD>38.9</TD><TD>27</TD><TD>0</TD></TR><TR><TD>2</TD><TD>Locked</TD><TD>38.9</TD><TD>31</TD><TD>0</TD></TR><TR><TD>3</TD><TD>Locked</TD><TD>38.9</TD><TD>28</TD><TD>0</TD></TR><TR><TD>4</TD><TD>Locked</TD><TD>38.9</TD><TD>22</TD><TD>0</TD></TR><TR><TD>5</TD><TD>Locked</TD><TD>38.9</TD><TD>20</TD><TD>0</TD></TR><TR><TD>6</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>7</TD><TD>Locked</TD><TD>38.9</TD><TD>12</TD><TD>0</TD></TR><TR><TD>8</TD><TD>Locked</TD><TD>38.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>9</TD><TD>Locked</TD><TD>40.3</TD><TD>14</TD><TD>0</TD></TR><TR><TD>10</TD><TD>Locked</TD><TD>38.9</TD><TD>16</TD><TD>0</TD></TR><TR><TD>11</TD><TD>Locked</TD><TD>38.9</TD><TD>13</TD><TD>0</TD></TR><TR><TD>12</TD><TD>Locked</TD><TD>40.3</TD><TD>12</TD><TD>0</TD></TR><TR><TD>13</TD><TD>Locked</TD><TD>40.3</TD><TD>12</TD><TD>0</TD></TR><TR><TD>14</TD><TD>Locked</TD><TD>38.9</TD><TD>23</TD><TD>0</TD></TR><TR><TD>15</TD><TD>Locked</TD><TD>40.9</TD><TD>18</TD><TD>0</TD></TR><TR><TD>16</TD><TD>Locked</TD><TD>40.3</TD><TD>22</TD><TD>0</TD></TR><TR><TD>17</TD><TD>Locked</TD><TD>40.3</TD><TD>22</TD><TD>0</TD></TR><TR><TD>18</TD><TD>Locked</TD><TD>40.3</TD><TD>22</TD><TD>0</TD></TR><TR><TD>19</TD><TD>Locked</TD><TD>40.3</TD><TD>22</TD><TD>0</TD></TR><TR><TD>20</TD><TD>Locked</TD><TD>40.3</TD><TD>27</TD><TD>0</TD></TR><TR><TD>21</TD><TD>Locked</TD><TD>40.3</TD><TD>13</TD><TD>0</TD></TR><TR><TD>22</TD><TD>Locked</TD><TD>38.9</TD><TD>8</TD><TD>0</TD></TR><TR><TD>23</TD><TD>Locked</TD><TD>40.3</TD><TD>5</TD><TD>0</TD></TR><TR><TD>24</TD><TD>Locked</TD><TD>40.3</TD><TD>3</TD><TD>0</TD></TR></TBODY></TABLE><P><BR /><BR /><BR /></P>Tue, 13 Aug 2019 22:24:18 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045393#M124945StormW4tch3r2019-08-13T22:24:18ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045394#M124946
<P>Upstream bonded channels</P><P>Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID</P><TABLE><TBODY><TR><TD>1</TD><TD>25800000</TD><TD>4</TD><TD>5120</TD><TD>16 qam</TD><TD>10</TD></TR><TR><TD>2</TD><TD>32600000</TD><TD>4.025</TD><TD>5120</TD><TD>16 qam</TD><TD>9</TD></TR><TR><TD>3</TD><TD>46200000</TD><TD>4.05</TD><TD>5120</TD><TD>16 qam</TD><TD>7</TD></TR><TR><TD>4</TD><TD>39400000</TD><TD>4.025</TD><TD>5120</TD><TD>16 qam</TD><TD>8</TD></TR></TBODY></TABLE><P><BR />Upstream bonded channels</P><P>Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts</P><TABLE><TBODY><TR><TD>1</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>2</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>3</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR><TR><TD>4</TD><TD>ATDMA</TD><TD>0</TD><TD>0</TD><TD>0</TD><TD>0</TD></TR></TBODY></TABLE><P> </P><P>Network Log</P><P>Time Priority Description</P><TABLE><TBODY><TR><TD>13/08/2019 13:34:6</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:34:6</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:43:41</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:43:41</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:43:41</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:43:45</TD><TD>Warning!</TD><TD>Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:45:58</TD><TD>critical</TD><TD>Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:30</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:30</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:30</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:30</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:30</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:47:35</TD><TD>Warning!</TD><TD>Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:48:48</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:48:48</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:48:48</TD><TD>Warning!</TD><TD>RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:48:48</TD><TD>critical</TD><TD>SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:48:51</TD><TD>Warning!</TD><TD>Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 13:53:31</TD><TD>critical</TD><TD>Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR><TR><TD>13/08/2019 14:09:43</TD><TD>critical</TD><TD>No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;</TD></TR></TBODY></TABLE>Tue, 13 Aug 2019 22:24:32 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045394#M124946StormW4tch3r2019-08-13T22:24:32ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045769#M124980
<P>Downstream power levels are way too high. You need a technician visit to rectify. Phone customer services. </P>Wed, 14 Aug 2019 13:41:04 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4045769#M124980Tudor2019-08-14T13:41:04ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046003#M124992
<P>I know they are high, last post i done was ignored, also not causing issue atm but will ring them.</P>Wed, 14 Aug 2019 17:43:47 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046003#M124992StormW4tch3r2019-08-14T17:43:47ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046076#M124998
Do you have a BQM is it showing packet loss?<BR /><A href="https://www.thinkbroadband.com/broadband/monitoring/quality" target="_blank">https://www.thinkbroadband.com/broadband/monitoring/quality</A><BR />Wed, 14 Aug 2019 19:36:17 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046076#M124998legacy12019-08-14T19:36:17ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046140#M125004
<P>Can't sign up with BQM won't let me for some reason, but i do have a <SPAN>f8lure</SPAN> one! not seeing packet loss or any issue gaming,</P><P>When it first disconnected on 13th with DS PL Higher <A href="http://oi65.tinypic.com/27y8q2t.jpg" target="_blank" rel="noopener">http://oi65.tinypic.com/27y8q2t.jpg</A></P><P>Now: <A href="http://oi64.tinypic.com/2uf3vao.jpg" target="_blank" rel="noopener">http://oi64.tinypic.com/2uf3vao.jpg</A></P>Wed, 14 Aug 2019 20:42:06 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046140#M125004StormW4tch3r2019-08-14T20:42:06ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046179#M125009
<P>Quote “<SPAN>I know they are high, last post i done was ignored,”</SPAN></P><P><SPAN>This board is NOT a fault report system. You need to call customer services. VM staff will get to your post, but it can take many days.</SPAN></P>Wed, 14 Aug 2019 21:23:21 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046179#M125009Tudor2019-08-14T21:23:21ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046599#M125047
<P>Well i rang them and spoke to 6 people including leaving team, last one finally know what they were looking at and needed someone to come out to fix it.</P>Thu, 15 Aug 2019 14:10:51 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046599#M125047StormW4tch3r2019-08-15T14:10:51ZRe: Downstream Power Level High
https://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046736#M125061
<P>Persistence pays off. </P>Thu, 15 Aug 2019 16:45:22 GMThttps://community.virginmedia.com/t5/QuickStart-set-up-and/Downstream-Power-Level-High/m-p/4046736#M125061Tudor2019-08-15T16:45:22Z