Forum Discussion

Scott68's avatar
Scott68
Joining in
3 years ago

Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

Today I received two emails: One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix. Second one from info@account.netflix.co...
  • Scott68's avatar
    Scott68
    3 years ago

    Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

Beth_G's avatar
Beth_G
Forum Team
2 years ago

Hi MarkJ101,

Thanks for letting us know. Pleased to hear you got it sorted 🙂

Give us a shout if you need anything.

CG1957's avatar
CG1957
Joining in
2 years ago

Hi there,

I renewed my contract at beginning of September and have also now lost Netflix access despite it always being in my package. Netflix tried to bill my old details which no longer exist and put my account on hold. I have since spent the last two weeks talking to Virgin and getting nowhere. I believe I need to be sent an activation email (as my contract doesnt seem to have rolled over, rather it has been terminated and restarted). Any chance this can be done if the problem has been resolved as it is verynfrustrating mot to have access for what is now over 3 weeks! Not the best customer service is it?!