Forum Discussion

Tnz1048's avatar
Tnz1048
Joining in
3 months ago

Unable to add subscriptions to flex box

Hi, we moved to virgin media from Sky 2 weeks ago and since moving we are unable to add any subscriptions on our flex box!  I have spoken to a number of agents on the phone who have been as much us...
Haylinghoff's avatar
Haylinghoff
Tuning in
3 months ago

Hi, I have the same problem. It appears to be a fairly regular issue according to previous chats on here but I have no idea how to get it sorted. I've reported it to Virgin and their help desk are clueless. Have had 2 engineer visits and 3 boxes - and we've only been with Virgin for 2 weeks! 

 

Zach_R's avatar
Zach_R
Forum Team
2 months ago

Hi Haylinghoff,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're experiencing similar issues when trying to subscribe to something via your Stream device/service. Does an error message appear for you at all? Can you also confirm how you're attempting to subscribe to something new?

Thanks,
 

  • Haylinghoff's avatar
    Haylinghoff
    Tuning in
    2 months ago

    Hi - The issue was resolved on Thursday 21st Nov when everything was deleted & re-installed on the stream box. I can now see the "Flex" subscriptions page and add new channels. Thank you

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 months ago

      Thanks for coming back to us Haylinghoff and we're glad that you have been able to get your issues fully resolved.

      Please let us know here on the forums, if you have any further issues.

      Kind Regards,

      Steven_L