Forum Discussion

Tnz1048's avatar
Tnz1048
Joining in
3 months ago

Unable to add subscriptions to flex box

Hi, we moved to virgin media from Sky 2 weeks ago and since moving we are unable to add any subscriptions on our flex box!  I have spoken to a number of agents on the phone who have been as much us...
David_Bn's avatar
David_Bn
Forum Team
2 months ago

Thanks for reaching out to us Tnz1048, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced when trying to subscribe to 3rd party services/content.

Can you please confirm if you get any error messages and/or codes populating on the screen when the attempt to subscribe fails?

Thanks,

David_Bn

Tnz1048's avatar
Tnz1048
Joining in
2 months ago

Hi David,

we are getting the following error with a QR code when trying to access subscription on the flex box : 

Error TS2/1/2/ERR_400/302/400

and on the website when we try to add we are getting this error:

 hope you can help with this! 

Thanks

Reece