Forum Discussion

Tnz1048's avatar
Tnz1048
Joining in
3 months ago

Unable to add subscriptions to flex box

Hi, we moved to virgin media from Sky 2 weeks ago and since moving we are unable to add any subscriptions on our flex box!  I have spoken to a number of agents on the phone who have been as much us...
Tnz1048's avatar
Tnz1048
Joining in
3 months ago

I have spent over 12 hours on the phone to them trying to get this resolved. The internet is working with no issues and the live tv part of the flex box is working just the subscriptions part.

i also can’t add the subscriptions on the web version of manage my flex either. Is it not just a waste of time getting an engineer out to have a look at everything seems fine connectivity wise on the hardware. Looks like a vm issue on their side? 

David_Bn's avatar
David_Bn
Forum Team
3 months ago

Thanks for reaching out to us Tnz1048, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced when trying to subscribe to 3rd party services/content.

Can you please confirm if you get any error messages and/or codes populating on the screen when the attempt to subscribe fails?

Thanks,

David_Bn

  • Tnz1048's avatar
    Tnz1048
    Joining in
    3 months ago

    Hi David,

    we are getting the following error with a QR code when trying to access subscription on the flex box : 

    Error TS2/1/2/ERR_400/302/400

    and on the website when we try to add we are getting this error:

     hope you can help with this! 

    Thanks

    Reece

    • tommo159's avatar
      tommo159
      Joining in
      2 months ago

      Exactly the same as me. Grateful for any advice as I don’t want to keep ringing support

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      2 months ago

      Hi Tnz1048,

      I'll send you a private message now so I can look into this further for you.

      Please look out for the envelope in the top right of the page and pop back to me when you can.