Unable to add subscriptions to flex box
Hi, we moved to virgin media from Sky 2 weeks ago and since moving we are unable to add any subscriptions on our flex box!
I have spoken to a number of agents on the phone who have been as much us...
Forum Discussion
You only have 14 days of cooling off, so if you are already 2 weeks in it looks like you can't leave? You should at least let VM send the technician as it's no cost to you and he may find some reason for this issue?
I have spent over 12 hours on the phone to them trying to get this resolved. The internet is working with no issues and the live tv part of the flex box is working just the subscriptions part.
i also can’t add the subscriptions on the web version of manage my flex either. Is it not just a waste of time getting an engineer out to have a look at everything seems fine connectivity wise on the hardware. Looks like a vm issue on their side?
Thanks for reaching out to us Tnz1048, and a very warm welcome to our Community Forums!
Sorry to hear of the issues experienced when trying to subscribe to 3rd party services/content.
Can you please confirm if you get any error messages and/or codes populating on the screen when the attempt to subscribe fails?
Thanks,
David_Bn
Hi David,
we are getting the following error with a QR code when trying to access subscription on the flex box :
Error TS2/1/2/ERR_400/302/400
and on the website when we try to add we are getting this error:
hope you can help with this!
ThanksReece
Exactly the same as me. Grateful for any advice as I don’t want to keep ringing support
