Subscriptions show as 'pending'
After weeks of waiting for my broadband to work, it looks like it has finally started working today. Fingers crossed it stays that way. I have Sky Sports and TNT Sports as part of my stream plan ...
Forum Discussion
No it was just the essential entertainment package and that was a month ago now, allegedly it's being sorted and someone will get back to me in 48 hours but that was around 8 days ago
Hi Kenny141 👋.
Thanks for reaching out to us. Apologies you are not in receipt of the channels you have subscribed to, has this since been resolved or are you in need of further assistance?
Please let us know.
Sabrina
Still nothing, it's been over a month and I'm nothing and I'm not expecting anything to be fixed soon
I'm so sorry to hear that this has been happening Kenny141
I'm going to pop you a private message so we can take a look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Ashleigh I'm getting a similar issue. Netflix is stuck on removing it, but this wasn't requested! Disney plus is stuck on pending, but on Disney's app says connected to virgin media. Then on other days says not connected and I get charged by Disney!
Hi there Kenny141
Thank you so much for chatting with me via the PM and I am so glad we have now been able to resolve this.
Please do pop back to the forums in the future should you need anything and we will always do all we can to help!
