mattkivduff
3 months agoJoining in
Stream
Hi, I currently have TV, Broadband and Home Phone, along with O2 mobiles. i’m looking to take out a Stream box to use upstairs but the self serve site doesn’t seem to support adding one. anyone a...
We aim to response when we can but the forums isn't an instant response sorry.
Normally with this box it needs to be added by you, from your online account.
Can you make sure pop ups are allowed and see if it will let you from here
Also I can see you've spoke to the team since this post, did they help any further?
@Matthew_ML thanks for coming back to me. Enabling pop ups sadly made no difference. Yes I have spoken to VM again and am still no further. Retention refer me to customer support who refer me back to retention.
it’s becoming incredibly frustrating now. An agent did suggest that my current TV package was the issue but couldn’t confirm whether changing to another package would then resolve the flex issue.
sadly nobody will take any ownership of this.