Hi, I currently have TV, Broadband and Home Phone, along with O2 mobiles. i’m looking to take out a Stream box to use upstairs but the self serve site doesn’t seem to support adding one. anyone any advice?

You should be able to add a Stream or Flex box if you do not already have a 360 multiroom box on the account. Flex boxes cannot be mixed with 360 mini boxes.So it may be the case that you cannot add the box online & will have to go through an agent.

I have just the one 360 box downstairs and was originally going to look into another box upstairs however a VM engineer suggested stream as no need for wires/work

Keep hearing that VM's engineers are saying this, maybe they know something upcoming but not available yet.The advice posted above should be correct, if you want a second box it will have to be a mini box that needs a coax connection for live TV.

It looks like the recent changes regarding additional boxes haven't made it's way into the self service My Virgin Media portal yet, also not all agents seem to have been made aware of this new option. It might be best to speak to either sales or retentions.The Forum VIP's were advised that any existing customers on the older DOCSIS network will receive a Stream box when they order an additional TV box as long as they don't already have any additional 360 boxes or v6 boxes.Qualifying customers can have up to 5 additional Stream boxes. The Stream boxes will mirror the 360 interface and work in the same way that a 360 mini does today (i.e. it takes the recordings from the main box)Current multiroom users such as myself (and tivo customers) are unable to add the Stream boxes. If a box develops a fault then it will be replaced like for like.

What would be the chance of replacing a 360 mini box for a stream / flex box to have the ability to move it around the house if needed. I suspect I know the answer, would that be a NO.

Stream | Virgin Media Community

nodrogd
Very Insightful Person
2 months ago
You should be able to add a Stream or Flex box if you do not already have a 360 multiroom box on the account. Flex boxes cannot be mixed with 360 mini boxes.So it may be the case that you cannot add the box online & will have to go through an agent.
- mattkivduff
  Joining in
  2 months ago
  I have just the one 360 box downstairs and was originally going to look into another box upstairs however a VM engineer suggested stream as no need for wires/work
  - roy247
    Superstar
    2 months ago
    Keep hearing that VM's engineers are saying this, maybe they know something upcoming but not available yet.
    The advice posted above should be correct, if you want a second box it will have to be a mini box that needs a coax connection for live TV.
mattkivduff
Joining in
16 days ago
So an update; somebody at VM agreed to order a stream box, as a secondary device then advised that a system issue prevented it. They then referred me to the retention team who also could not acrion this.
We are now in a stalemate of not being able to have 360’or Stream upstairs with no attempt from VM to find a solution.
mattkivduff
Joining in
16 days ago
@Steven_L and @BlueLou seem to man the forums but don’t reply to further questions.
- Matthew_ML
  Forum Team
  15 days ago
  We aim to response when we can but the forums isn't an instant response sorry.
  
  Normally with this box it needs to be added by you, from your online account.
  
  Can you make sure pop ups are allowed and see if it will let you from here
  
  Also I can see you've spoke to the team since this post, did they help any further?
  - mattkivduff
    Joining in
    15 days ago
    @Matthew_ML thanks for coming back to me. Enabling pop ups sadly made no difference. Yes I have spoken to VM again and am still no further. Retention refer me to customer support who refer me back to retention.
    it’s becoming incredibly frustrating now. An agent did suggest that my current TV package was the issue but couldn’t confirm whether changing to another package would then resolve the flex issue.
    sadly nobody will take any ownership of this.

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