Hi - I'm new to Virgin and have a problem with the Flex system which will keeps giving an error message when attempting to add subscription channels. From looking through the community chats this appears to be a common problem with accounts / boxes not being fully activated. I've been trying to get this resolved through the help desks etc but all they do is send out a new stream box and engineer. I've had 2 engineer visits and 3 boxes in 2 weeks!
Has anyone found a way to get issues resolved? Because this is getting a little frustrating!
I've moved your post from the natter forum which isn't frequented very often by forum staff (it's meant for non VM related posts) and merged it with your original thread in the Stream (Flex) forum.
A member of the forum team should pick up your post here. This generally takes 2/3 days, however adding to the thread may push it to the back of the queue.
I want to say thank you but I think I ended up marking your message as the solution. Am I able to undo that? Just not got the hang of the forum.
Hi Haylinghoff
That's not a problem, and it's easily rectified by yourself.
Click on the dropdown menu icon in the top right hand corner of the post you marked, and in the dropdown screen click on Not a helpful answer: See the screenshot below.
(To me instead of the icon you clicked on saying, 'Mark as Helpful Answer' it should be replaced with, 'Marked as Solved')
You can always give a kudo instead. When you give kudos to a message, you are giving a thumbs-up for good content ( similar to a Facebook 'like') or for being helpful.
unmark as helpful
I have had the same issue with the same error code can i please have a solution to this problem. I have seen that some reports have been solved by the IT team making a new profile and actiavting it that way. So can i also have this so i can add subscriptions as soon as possible.
Thanks
Hey Hba09, thank you for reaching out and I am sorry to hear you are having some issues with adding subscriptions.
Did you see our reply on the other thread you made?
If not which subscriptions are these?
What error code exactly are you getting, the same one on this thread?
