Forum Discussion

suttonscloud's avatar
suttonscloud
On our wavelength
3 months ago

XGSPON - Intermittent dropped packet loss

Hi All,  I seem to have noticed recently on my XGSPON connection (2gbps/2gbps) i seem to be getting intermittent packet loss. This becomes an issue when gaming online, and also streaming doing anyth...
legacy1's avatar
legacy1
Alessandro Volta
3 months ago

Behold! The famous pinhole reset!

suttonscloud's avatar
suttonscloud
On our wavelength
3 months ago

Never really understood factory resets. Especially when I’ve proven the issue is external 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    3 months ago

    Hi suttonscloud 👋.

    Thanks for the update, could you please join us in a private message so that we can look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

    • suttonscloud's avatar
      suttonscloud
      On our wavelength
      3 months ago

      Hi Sabrina, 

      I have replied to your message

    • suttonscloud's avatar
      suttonscloud
      On our wavelength
      3 months ago

      Hi @Sabrina_B, 

      I have just spoke with Customer Services as we were having issues on chat with the account verification.

      I'm really annoyed. This may work for the usual customer with no technical background, but ive just spoke with a support agent on the phone who said he will send the 'signals' again to my router and then i need to ring up again if the fault persists, i asked what the 'signals' are and i couldn't get a definite answer. Something to do with sending the 'install signals' back to the router?

      This is obviously a fob off, i have a BQM on the line which you can see and go back for the past week and see the constant packet loss on the connection, which is a FTTP connection, there should be no packet loss at all. This is an obvious attempt to pull the wool over the customers eyes.

      If you go into the hub and look at the incoming fibre light levels, they report anywhere from -22dBm to -28dBm which is way too low for fiber. This would explain my weird random drop outs and packet loss randomly. 

      Very odd having such low light level when the CBT is less than 50 yards away from my house inside the BT cable vault.

      I'm not ringing back in a few days when i know this is going to do nothing, please can you look into this.