XGSPON - Intermittent dropped packet loss
Hi All, I seem to have noticed recently on my XGSPON connection (2gbps/2gbps) i seem to be getting intermittent packet loss. This becomes an issue when gaming online, and also streaming doing anyth...
Forum Discussion
Hi suttonscloud
Welcome back to the community forums
Sorry to hear of your concerns with some packet loss on your services.
We've not been able to locate you on the systems on our side.
Do you find that this happens when you're playing certain games or that there is a pattern at all to the loss, such as the time of day?
Are you able to provide the live link to your BQM so we can check that?
Is anything showing at all on the service status page at all regarding any area issues?
Hi Carley,
as requested, here is my BQM live monitor for my XGSPON connection: https://www.thinkbroadband.com/broadband/monitoring/quality/share/6519077e551fe4b6e5f96ae1fa1ad878c20351ee
nobody has been at home today and you can see the packetloss over the day. Latency stays pretty low but the packet loss continues.
You’ll find the account isn’t in my name, as there was issues setting it up, but you have notes on file that say I’m authorised to make changes to the account.
there has been times where we have had outages that last a few hours, not recently but it has happened before. (5X blinks blue).
let me know if you need anything else.
Thanks for the reply suttonscloud 👋🏽
Are you able to perform a pinhole reset on your Virgin Media router please?
Does this issue also occur when connected via an ethernet cable?
Let us know.
Kind regards,
Ilyas.As much as I want to be as helpful and compliant as possible, it’s been an issue for a while which has involved multiple factory resets. And yes; other than copper cat6a from the router my whole internal network is fibre, so it’s definitely not an internal issue especially when my ping remains stable internally but drops externally.
