Forum Discussion

JamesCX's avatar
JamesCX
Just joined
2 years ago

Xbox connection dropping on Hub 4

Hi, I have an annoying problem with my Xbox on a Hub 4. I’ve been a Virgin customer since 2014 and have been using the original Superhub with no problems since day one, literally never stopped workin...
Alex_RM's avatar
Alex_RM
Forum Team
2 years ago

Hi JamesCX,

Thanks for posting and sorry to hear you're having some issues connecting to the Xbox. I've had a look at things from our side and everything looks to be within the specifications we would expect.

Can you confirm if you've tried a pin-hole reset of the hub?

Alex_Rm

  • johnny64's avatar
    johnny64
    On our wavelength
    2 years ago

    Hi Alex this is what I was told by VM tech guy said everything looks to be within specs and no faults found,well something isn't right if I get internet disconnections Daily between 30secs to 5 mins for over 10 months!

    • johnny64's avatar
      johnny64
      On our wavelength
      2 years ago

      Alex see my post thanks.

      • Carley_S's avatar
        Carley_S
        Forum Team
        2 years ago

        Hi johnny64 

        Welcome back to the community forums. 

        Sorry to hear you're also having issues with your router. 

        As you have mentioned the hub is hot we will need an engineer to investigate this further. 

         

        Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.