Forum Discussion
Issues are still ongoing 5 months later, connection has had problems since March 24.
Always the same thing Downstream power will drop to -15 dBa and connection is essentially unusable.
Work had to provide me with a 4/5G router as connection is so unrealiable for teams/remote support of users.
3/4 Complaints with £20 pittance applied.
5-6 Engineer visits and many more no shows, 3 replacement hubs, every inch of cable outside and inside the property checked and confirmed no issues with it.
One engineer had sense to confirm its the DXE amp that needs replacing, but its a case of they do it when they get round to it...
Absolute scam of a company hope they go bust with the FTTP rollout.
Hello Ctenn,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection. I have looked into this here and can the amount of issues that you've had with your connection. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
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