Just to add I have just looked at the BQM and it is horrendous. Check for local faults on 0800 561 0061. Also check that all cables and connections are tight and in good condition.
Thanks for the help with this.
I've called the number and the robot says there're no faults in the area. Checked the connections several times and they're all in order. I'll get the package cancelled and complaint in tomorrow. Shame it won't fix my latency issues but at least I won't be paying even more for this...
Shame I can't cancel the whole contract and get a new ISP without paying a huge fee.
