Hi ChloeR2407,
Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear of your complications when connecting to certain video games. Are these problems ongoing for you today, or have they since been resolved?
Thanks,
Hi, no the issue is ongoing. It is not only video games that it is affecting either. All of these people commenting are having the exact same issues. As soon as I go on to my mobile network, everything starts working fine, as soon as I take my devices to someone else’s house and connect to their internet.. everything is working fine. It’s so frustrating that when I call virgin media, they are pretending that it is an issue with just me and no one else. Look how many other people have actually commented on this post.. it needs fixing or we should be allowed to leave virgin media for free without paying a ridiculous fee. I cant believe I have actually got to go around in circles to be told the exact same thing each time. It is getting beyond a joke now.
All of my settings are correct.. it’s an issue and something to do with virgin media! Not me.
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