'Get your issues resolved', what a larf. 2 engineers visits and a new router after the last one just stopped working. still not fixed. I am going to cancel this utterly useless 1gb virgin media stupid hub 5. I'd rather have slower speeds with a more stable ping than high speeds with constant disconnects. 'you can have lightning speeds but don't use it for everyday use.' is the new Virgin Media slogan.
Hi Pilzo,
Thanks for posting on our community forums. We're sorry that you feel this way about our services, the last thing we would want to lose you as a customer, however we fully understand your reasons why.
Unfortunately, we do not process cancellation request from here.
If you wish to cancel with us, please call our cancellations team directly on 150/0345 454 1111 options 1,4 then 4 again. Alternatively, you can use our WhatsApp messaging service on 0730 532 7112.
Kind regards Jodi.
