Solved
Forum Discussion
Kath_P
2 years agoForum Team
Hi cathie,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issue with accessing your email account. So we can help, can you please expand further on the issues you are having? We'd need to know the following:
- ➡ Are you able to sign in to the account via webmail, through your My VM account?
- ➡ Are you accessing the mail through a mail client or app?
- ➡ What error message are you seeing?
- ➡ Have you followed the steps to resetting your password, updating to a third party email address and generating an app password?
Pop back and let us know so we can help you further.
Thanks,
cathie
2 years agoOn our wavelength
Any chance you could get back to me please? I've tried other routes for help, I feel this is my best hope!
- Kath_P2 years agoForum Team
Hi cathie,
Thanks for taking the time to come back to me via private message.
I'm happy to hear things are all resolved for you now. If you have any further issues, pop back to us here in the community.
Many thanks,