Forum Discussion

MarkALawlor's avatar
MarkALawlor
Tuning in
2 years ago

Your Virgin Media Mail account is currently unavailable

For more than four years when I try and log onto emails I see the following This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymo...
  • John_GS's avatar
    John_GS
    2 years ago

    Hi MarkALawlor 

    Thanks for posting and welcome to the community.

    Sorry to hear of the email issue.

    I'm going to send you a PM now to assist further with this.

    Best wishes.

cathie's avatar
cathie
On our wavelength
2 years ago

I have the same problem as above this morning. I have tried to follow instructions but there seems to be a step missing. I am now in such a mess I could cry. Could anyone help me please?

Kath_P's avatar
Kath_P
Forum Team
2 years ago

Hi cathie, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issue with accessing your email account. So we can help, can you please expand further on the issues you are having? We'd need to know the following: 

  • ➡ Are you able to sign in to the account via webmail, through your My VM account?
  • ➡ Are you accessing the mail through a mail client or app?
  • ➡ What error message are you seeing?
  • ➡ Have you followed the steps to resetting your password, updating to a third party email address and generating an app password?

Pop back and let us know so we can help you further. 

Thanks, 

  • cathie's avatar
    cathie
    On our wavelength
    2 years ago

    Any chance you could get back to me please? I've tried other routes for help, I feel this is my best hope!

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi cathie, 

      Thanks for taking the time to come back to me via private message. 

      I'm happy to hear things are all resolved for you now. If you have any further issues, pop back to us here in the community. 

      Many thanks,