Forum Discussion
estherboff
2 years agoTuning in
Hi Vikki,
Thanks for your help.
This is the error page that pops up
Yes tried on multiple devices.
Email still works if accessed via Outlook so this is a Virgin Media webmail issue.
It happened only a couple of weeks ago. VM are clearly messing about.
- Reece_MH2 years agoForum Team (Retired)
Thanks for providing that screenshot, estherboff.
This usually shows when there has been an error with the authentication between your device, and our servers. Please try resetting your Email Password directly through your My Virgin Media, and then wait for 15 minutes before trying again.
You may need to clear your cache and cookies before attempting to sign back in after the 15 minutes.
Let us know how you get on.
Cheers,
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