Forum Discussion

GDyson1's avatar
GDyson1
Joining in
2 years ago

Virginmedia secondary email address password reset

there is no method on the virginmedia support site to change or reset a virgimedia secondary email password and after a 35 minute conversation with the helpdesk they clearly do not know what to do! ...
ahrbee's avatar
ahrbee
Fibre optic
2 years ago

Just to say that I share your pain. I am having a very extended Private Mail conversation with a VM Forum person after I changed my secondary mail username and password because my secondary email was locked. Unlocking was eventually successful but now my secondary VM My Account does not recognise either the new username or the new password. I could try to change the password by the suggested method but I am concerned that I will be locked out again. I wonder if this is a widespread issue.