Hi SueAgnew
Thank you for your post and welcome to our community.
We are sorry to hear about the issues you are having with your virgin.net email account.
As jpeg1 has advised, email accounts need to be linked to an active broadband account with us to remain active.
If it is not, these are closed within 90 days however there has been instances where email accounts have remained active much longer in error.
What is the message you receive when you try to log into the account please?
Please pop back to us when you can.