Forum Discussion

jamesbrennan_1_'s avatar
jamesbrennan_1_
Tuning in
5 months ago
Solved

@virgin.net email issue for virginmedia account.

I tried to change our virginmedia sign in details to a @virgin.net email, but received the message 'Sorry, you can’t change your sign in details to a @virgin.net email address, please choose a differ...
  • goslow's avatar
    goslow
    5 months ago

    It's VM's somewhat mangled attempt at 2FA. You'll find various past topics across the VM forums where scammers have taken over the email accounts of VM users (both current and past, where VM has failed to delete old mailboxes when a customer has left).

    Once you have given VM a third party email address, that becomes the username to log into VM webmail so breaking the link beween VM email address and password.

    VM has also introduced app passwords (generated from within 'My VM') which have to be used with email client programs (again a 2FA method to try to curb the activities of the scammers).

    A cynical person might also say that now all VM users are going to have third party email addresses set up, it gives VM some 'flexibility' (!) in what it does with its VM email service in the longer term.

    Are you asking this question in conjunction with the other issue going on at the moment to do with virgin.net customers receiving emails about closing their virgin.net mailboxes at 30 days' notice?

goslow's avatar
goslow
Alessandro Volta
5 months ago

It's VM's somewhat mangled attempt at 2FA. You'll find various past topics across the VM forums where scammers have taken over the email accounts of VM users (both current and past, where VM has failed to delete old mailboxes when a customer has left).

Once you have given VM a third party email address, that becomes the username to log into VM webmail so breaking the link beween VM email address and password.

VM has also introduced app passwords (generated from within 'My VM') which have to be used with email client programs (again a 2FA method to try to curb the activities of the scammers).

A cynical person might also say that now all VM users are going to have third party email addresses set up, it gives VM some 'flexibility' (!) in what it does with its VM email service in the longer term.

Are you asking this question in conjunction with the other issue going on at the moment to do with virgin.net customers receiving emails about closing their virgin.net mailboxes at 30 days' notice?

  • jamesbrennan_1_'s avatar
    jamesbrennan_1_
    Tuning in
    5 months ago

    Thank you goslow, that’s very interesting and informative. I see where BM might be headed with their email service. Poor show, if so.

    Yes to your question. I was hoping to secure the virgin.net email address by linking it to our current VM services account. I thought this reasonable. Any suggestions welcome! Only 26 days to go! 
    Cheers!