Virgin.net email due to close but cant pass security checks
Do you know how your virgin.net email was used/paid for in the past? There is a useful explanation of all the history here
which mentions that the virgin.net email addresses came about either from dialup connections or from ADSL broadband accounts (sometimes paid for via the call cost or sometimes via a monthly subscription).
and further historical info here
https://en.wikipedia.org/wiki/Virgin.net
If the VM security question is asking you about a billing address for virgin.net in the past, thinking about how you used/paid for the service originally might possibly help you think about the answer. As mentioned before though, do get further clarification on exactly what is being asked for, if necessary, as getting the answer wrong may lock you out of further help so proceed with caution!
Before trying to deal any more with VM, and possibly lose access to your virgin.net mailbox, you might want to think about making some backups of the mailbox and switching important services to a new email address while you still have access to virgin.net in case it all goes pear-shaped and you get locked out.
See links below for further info
app password info is now here along with server settings
https://www.virginmedia.com/help/broadband/manage-email-settings
or an alternative backup method here
Hope you can get to some sort of acceptable solution
