Hi Robolovsky Thanks for reaching out to us on here. 👋🏼
I'm sorry to hear about the poor experience you've had recently.
I can see you are in a private chat with a member of our team.
Please reach out to them for further guidance and they will assist.
Kind regards,
Ilyas.
Hi Ilyas. You are correct that I have been in a pm with a member of the team, however time is running out and today I have heard that they are not prepared to take this further and save my email account despite my being a long standing customer of VM these many years. And all because I thought that the phone number they wanted from me for security purposes was my current Virgin number and not one from more than 20 years ago. I subsequently did provide the correct number but they are flatly refusing to run the security check again.
This has led me to question what I am doing using VM in the first place if this is how they treat their long standing customers. As an IT consultant I have always recommended VM to my clients but, if I end up losing my email address, that will not be the case in the future. I am very disappointed in the way this has been handled and find it hard to believe that there is nothing that could be done to save the account.
