I think the initial email addresses were initially separate, as we signed up for them before we moved in together, but when we phoned up after the first email, we were told that they could both be linked to our current VM account. The person we talked to spoke to her manager, and came back to us to say they would both be added, and when we rang again on the 29th, we were told the same. Would it really be any loss to Virgin to transfer my partner's email address to our account, given how much we've been paying every month for the past twenty-odd years?
Hi Rhidiansmum 👋.
Thanks for the update on this. We are limited to what we can do, its not something that is don't manually, can you join me in a private message so we can look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
