Forum Discussion

Rhidiansmum's avatar
Rhidiansmum
Tuning in
3 months ago

virgin.net email - 'ticket raised' but we're running out of time.

  Rhidiansmum Joining in     2 seconds ago Is there a way to check whether email accounts have been brought across to current VM accounts? We've been paying custo...
Rhidiansmum's avatar
Rhidiansmum
Tuning in
3 months ago

Is there a way to tag the team? The issue is showing as 'solved' now but it isn't, as my partner still stands to lose his email address.

David_Bn's avatar
David_Bn
Forum Team
3 months ago

Thanks for reaching out to us Rhidiansmum.

We would need to advise that a move and transfer of E-Mail accounts over to an active subscription can only be when both accounts are under the same name.

Do you happen to know if the account that housed your @virgin.net address also contained your partners E-Mail address?

Thanks

David_Bn