Forum Discussion
Have your parents also gone through the process to generate an app password for use with third party email clients since charging their VM account password?
If not then the old password will continue to work when accessing the email address via a third party email client.
Also can you confirm that the email address concerned is connected to your parents current Virgin Media broadband account?
- Irene112 years agoJoining in
Yes to both - the email address is connected to their current Virgin Media broadband account, and generating an app password is one of the first things we did. They access their blueyonder email from a browser, and no matter which device they use, the virgin media page opens up with their log in details already saved - without the need to enter the new password. So presumably the hackers can do the same, and still control the email and have access to their VM account details - address, payment, everything.
- 用心棒2 years agoVery Insightful Person
Was the advice here. My Virgin media email has been hacked | Virgin Media Help, followed?
FWIW with regard to the auto forward rule being re-created after its deletion, consider trying the following:
- select ⚙ > E-Mail > Filter Rules and then the dustbin icon () located adjacent to Auto forward rule.
- select Delete to confirm its deletion
- select Security and note Automatic sign out value before amending to 5 minutes
- wait 5 minutes to confirm automatic sign out occurs; this will also sign out other active sessions
- sign back into webmail
- select ⚙ > E-Mail > Security and reset Automatic sign out to its previously noted value
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks- Irene112 years agoJoining in
I've tried those steps too. Sadly, the automatic sign out worked only on the device that I was working on. I checked on another device - it had not logged the session out. So still the same problems.
Related Content
- 5 months ago
- 2 months ago
- 3 months ago