Forum Discussion

Chris-5471's avatar
Chris-5471
Joining in
2 months ago

Virgin Email Closing Down?

I was told the other day by a Virgin Media IT guy that in 2025 (exact date unknown) Virgin will be closing all email accounts.  My VM email address ends in ntlworld.com so have been with them for dec...
Email service closing
  • goslow's avatar
    goslow
    2 months ago

    VM is currently very busy closing down VM mailboxes which are not linked to a current broadband account.

    Those who are currently VM broadband customers and whose mailboxes are associated with the broadband account are not at risk in the current round of mailbox closures.

    Some who do have current VM broadband are being caught in the current mailbox closures if their mailbox has been 'orphaned' from the current VM broadband account

    https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

    You can check the mailboxes currently associated with your VM broadband (via the primary 'My Virgin Media' login).

    As a separate issue, VM is asking customers to provide a third party email address as a 'security' feature to run alongside VM email addresses (using the third party email address as a webmail login name and also generating an app password to use with email clients).

    No long term plans to close VM email have been disclosed by VM, AFAIK, but the general direction of travel, and all the recent changes, suggest it may not have a long term future.

Alex_RM's avatar
Alex_RM
Forum Team
2 months ago

Hi Chris-5471,

Thanks for posting and welcome to our community  ðŸ˜Š

We began contacting former Virgin Media customers via email who still have an active Virgin Media .net email account to make them aware that we'll soon be closing said email account.

If you have a current active broadband account we can check to make sure your email is attached to it. So I can get a few more details from you, I've popped you over a private message.

Alex_Rm