I've raised this in the VIP chat area. There is nothing users can do to whitelist this. There has been a change to the outbound community mails that is causing DMARC to fail. I've advised in the chat what is going wrong and what needs to be done to resolve this. There is nothing the user can do - VM needs to be discussing with Khoros how to sign the outgoing mails with a virginmedia.co.uk DKIM signature instead of the current Khoros one.
DMARC is doing exactly what it's supposed to do because of the failed DKIM and SPF checks and causing the recipients email systems to put the mail into spam. Users can't simply override this with whitelisting.
Tim
Just to say that all the replies to a recent post I made have gone into Spam, including one today from the Forum Team. I have marked them all Not Spam (which makes no difference) but can see that the problem has been identified so should now be dealt with in the way suggested.
All email notifications of posts still go to Spam folder instead of inbox. Needs resolving.
It must be more difficult than you think to fix this problem, only been waiting since March for a fix.
roy247 Sometimes it's about talking to the right people. It helps if you have the right info.
