Unable to use iPhone Mail app

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Lou20 wrote:

Since resetting my virgin email password, I’ve not been able to use my Mail app on my iPhone. It continues to say incorrect VM password, although I’ve changed it to the updated password 

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For some time now Virgin Media have required you to generated a separate mail app password to use in the settings of your email apps such as the Mail app on your iPhone. These days the "normal" password is only used to access the My Virgin Media account or webmail account for your VM email address.

To do that you sign in to My Virgin Media using your VM email address and password
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address.Whenever you create a new app password, you’ll need to update all your existing apps with the new password.

I hope that helps but post back if you have already done that  and are still getting errors accessing the email account via your Mail app.

Coenoby