unable to access ntlworld.com email
Hello there, I am wondering if someone can help (pleeeaaassseeeee!). My dear old mum has been using her ntlworld.com email account for donkey's years (she no longer has a virgin service). For the l...
Forum Discussion
Hi Swanie71 👋 welcome to the community! Thank you for posting.
So sorry to hear about the recent issues with accessing your Mum's email service via a clientmail service (Thunderbird).
Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. (Without an active parent account the email address can become 'orphaned', increasing its likelihood of being deleted in a clear-up from Cyber security - without notice.)
Primary email accounts should be automatically deleted after 90 days of ceasing services with us. You can read more about this at the bottom of the help page here 👉 How to manage my email account | Virgin Media Help .
Sincerest apologies that we would not be able to offer further support with this. If there is any additional information we need to be aware of which changes things please do let us know!
Wishing you and your Mum all the best! 🌞 |MT