unable to access email account.
I have lost the password to one of my email accounts due to a computer glitch. How do I get back to access it please?
Forum Discussion
However I am still hoping for someone to tell me how to rectify the problem.
Hi Anglezarke
Welcome back to the community forums.
Sorry to hear you're having issues with accessing your emails at this time. This may be asking you to reset the app password from your online account.
Sign into your Virgin Media online account and go into your account settings then follow the steps below and keep us updated if you need any further support.
- Once on the Account Settings page, select the Virgin Media Mail Settings option.
- In the Virgin Media Mail Settings page, scroll down to the App Password section and click the Generate New App Password button.
- A pop-up message will appear asking to verify the email address.
- You MUST use a third-party email address to continue. You cannot use any VirginMedia.com, blueyonder.co.uk or ntlworld.com address.
- A one-time passcode (OTP) will be sent to the confirmed third-party email address.
- Multi-factor authentication (MFA) is now required when performing certain actions, such as changing their email password.
- Now enter the OTP you received to verify.
- You can then reset the password of the Virgin Media email account.
- After a successful reset, wait at least 10 minutes before attempting to access their email via webmail or a third-party application (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.).
