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awr1946's avatar
awr1946
Dialled in
2 years ago
Solved

Scammed?

i haven’t been able to access my emails for 3-4 weeks now.  A guy on the forum has been very good trying to help me. Yesterday I had a call from Virgin Media and the man talked me through how to get...
  • Graham_A's avatar
    2 years ago

    You will need to generate an app password for use with email clients and apps on your phone.

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management