Re: not again with vm and email?
Hey, We have had the same issue today 13.11.24 - our virgin.net email that we have had since dial up days stopped working and we were asked to update/use a non virgin email address to recover it. The...
Forum Discussion
Hi Thanks for taking the time to reply and try to help.
The thing is, Virgin never suggested when they signed us up that it wasn't suitable for business use. In fact they actively encouraged all users to use vigin.net email by giving the discs free of charge to all users from their Virgin record stores - we have used the service without issue for 30 years+ (it could be 40 years) - it was perfectly adequate for the needs of our small independent business in all that time and would still be if we had access to it. I guess using any service is a risk but having used this for so long without issue the risk factor never seemed high - its bad that they switched it off without any notice and don't seem to want to try to help despite the serious consequences to a small business that they were happy to provide the email address to for so long?
Hey IanBHV, If you don’t have an active Broadband service with us, then we are very sorry, we can no longer support your email, as per our Terms & Conditions. You need to seek an alternative email provider. New email accounts can be set up in minutes, with providers such as Gmail, Outlook, iCloud. We highly recommend you forward any important emails from your Virgin account to your new inbox.
If you do have active services we can try to transfer the account we cannot guarantee it but we will try?