Re: not again with vm and email?
Hey, We have had the same issue today 13.11.24 - our virgin.net email that we have had since dial up days stopped working and we were asked to update/use a non virgin email address to recover it. The...
Forum Discussion
You need urgently to set up a new email address with another provider.
Hopefully VM can get your email working again for the moment, but longer term they are clearly running down their email service. And they have never suggested it was suitable for business use, so you have been taking a risk by relying on it.
Hello IanBHV
We're sorry to hear of the email issues experienced and the problems this is causing, we appreciate you taking the time to raise this via the forums and welcome to the community.
Have you received any correspondence in regards to the email address and it's closure? I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Hi we never had any notice or notification that the email address would be closed - it just stopped without warning.
We are a small business and we have used this email from the very beginning of email when Virgin gave away the disc in their record shops to encourage people to use their platform. We were to advised by the residential team to contact the business team and then the business team advised us to contact the residential team? we have been passed around without any offer to help. This is business damaging for us and no one seems to want to try to help - it seems easier to pass the problem to a different department? If the residential team wont help us access our mail to put a plan into place to move forward and the business team wont help who will? We have used this email for around 30 years and the person who set it up has retired now so we may not have the details for all the proof of identity that are required these days but the fact is the email was ours and has been in use for some 30 years - it was associated with our small business and is on all of our letterheads and packaging so its is a big problem for us right now but we just can't seem to get any help to restore it. Virgin must be able to see that it was active and used by our business?