Hi mrmjsmith, thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to hear of the issues caused with the @virgin.net E-Mail due to be deleted.
This sounds very much like this was created before you signed up for our services to be installed.
In this instance, we will need to locate both your account that houses the @virgin.net account and the active subscription and then pass security on both of these accounts.
Once this has been done, we will then seek to perform a Move and Transfer to have the @virgin.net E-Mail address placed on the active subscription to rescue it from deletion.
We would also need to advise customers that when a Move and Transfer has been completed, any E-Mail addresses that have been created under the active subscription would be wiped and cannot be retrieved.
This isn't a process we can negotiate or worked around, and is something I'd advise you consider before we complete this process.
Check out the envelope in the top right hand corner, and I'll have a look into this with you.
Thanks,
David_Bn
