Forum Discussion

FranklyFJ's avatar
FranklyFJ
Joining in
3 months ago

Re: Blueyonder email hacked

Hi Alex my father has a blueyonder account and it’s been hacked today. He IS a Virgin Media customer. please can we communicate about this?  
  • FranklyFJ's avatar
    FranklyFJ
    Joining in
    3 months ago

    Many Thanks Graham

    I’m taking iPad to be checked tomorrow in mobile shop as can’t find a free malware software to use. I didn’t find the suggestions terribly helpful as they all appear to require payment or creation of accounts to scan the iPad. I also find it quite astonishing that Virgin don’t have a mechanism online on contact their hacking team to have the account suspended immediately as it’s firing off phishing emails to everyone in my Dads contacts.

    We’ve spoken to someone in Manila Customers Services who has ‘filled in a form’ to report our issue to the fraud department. I am told we should expect a call within 24 hours… either way I’d naturally anxious to communicate with someone asap about suspending the a/c.

    And also how someone has managed to get into the email ? 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      3 months ago

      Hi there FranklyFJ 

      Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

      I am so sorry to hear that your Dad has faced this issue with his email address and thank you so much to our community team for their help so far. 

      Can I ask if your Dad has been able to change the password on his Blueyonder account?

      • FranklyFJ's avatar
        FranklyFJ
        Joining in
        3 months ago

        Of course we haven’t been able to change anything as the hacker has changed the passcode!
        Any attempts to change any account details  - as any one will know - require access to your email which we’ve been prevented from by the hacker

        i called your Virgin team - in Manila -  on Sunday

        The first guy said we would DEFINITELY get a call within 24 hrs 

        I call the team Monday - again she said she was Manila based - and then she says the response time is 48 hrs ….

        its now over well over that response time and STILL no call. It’s disgusting. We cannot get into the account, we need your help 

        NADA

        the amount of money paid to you and no help… hmmm