Forum Discussion

Suzy6's avatar
Suzy6
Joining in
2 months ago

Problem accessing SECONDARY email accounts

Hello - I'm struggling and without access to some work emails!  I have a MAIN email address (@ntlworld.com) and a second one (@virgin.net). I'm self employed and use them for different jobs.  Virgin...
  • David_Bn's avatar
    David_Bn
    2 months ago

    Thanks for your post on our Community Forums Suzy6, and a very warm welcome to you!

    Sorry to hear of the difficulty experienced when trying to access your E-Mail account.

    Just so I understand this correctly;

    -You have an E-Mail address with the domain @virgin.net which was likely created prior to having your active subscription installed  - as these were historically issued out for free to anyone willing to obtain.

    -You have an E-Mail address with the domain ntlworld.com that was set up under the active Virgin Media subscription.

    -There has been an attempt to save the @virgin.net E-Mail address and to do this we've performed a move and transfer to your active Virgin Media subscription.

    -You can still access the @virgin.net E-Mail account - safe in the knowledge that this has been protected, but can no longer access the ntlworld.com account.

    Is this correct?

    Thanks,

    David_Bn

jpeg1's avatar
jpeg1
Alessandro Volta
2 months ago

Every email does now have to have its own MVM account. 

Suzy6's avatar
Suzy6
Joining in
2 months ago

Hello, I appreciate that each email has its own MVM account, but with my second email @virgin.net I can't get in with the MVM account I was previously using. Any ideas? 

 

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for your post on our Community Forums Suzy6, and a very warm welcome to you!

    Sorry to hear of the difficulty experienced when trying to access your E-Mail account.

    Just so I understand this correctly;

    -You have an E-Mail address with the domain @virgin.net which was likely created prior to having your active subscription installed  - as these were historically issued out for free to anyone willing to obtain.

    -You have an E-Mail address with the domain ntlworld.com that was set up under the active Virgin Media subscription.

    -There has been an attempt to save the @virgin.net E-Mail address and to do this we've performed a move and transfer to your active Virgin Media subscription.

    -You can still access the @virgin.net E-Mail account - safe in the knowledge that this has been protected, but can no longer access the ntlworld.com account.

    Is this correct?

    Thanks,

    David_Bn

    • Suzy6's avatar
      Suzy6
      Joining in
      2 months ago

      Hello, that's a helpful reply thanks. I needed fast access as quite a few of my work emails were stuck in the secondary account so I contacted the tech team. It took a couple of hours to get through but the team were helpful and that issue is now sorted. Again, many thanks.