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allarg01's avatar
allarg01
Joining in
2 years ago
Solved

Password for Blueyonder email

I have been advised that my blueyonder email account details have been found online and it is suggested that I change the password. I am unable to do so. I have set up a VM app account using a Gmail...
  • Graham_A's avatar
    2 years ago

    Each email address now has its own My VM account

    Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.  Sign out of your other My VM account and then sign in as follows.

    Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

    If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

    If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

    As part of this process you are likely to be asked to change the username for the blueyonder email address to a third party email address.  This does not change the blueyonder address just the way you sign into it.